To create a service catalogue and maintain it. The Technical Service Catalog should underpin the Business Service Catalog, and is not always be visible to customers and users, unless specifically requested. Service Catalog Manager must ensure that information in service catalog should not be outdated. Scope of … The Service Design phase helps design and develops Service Catalogue Management, Service Level Management, Capacity Management and more. Negotiating and agreeing service level agreement. The following risks are encountered while implementing service catalogue management: Low acceptance and usage of the service catalogue in all the operational processes. The Goal of Service Portfolio Management is to manage Service Portfolio by considering services in terms of the business value they provide. ITIL Service portfolio lists three types of services under Service Portfolio Management Process, they are: Live Services (Also known as Service Catalogue), Service Pipeline, and Retired Services (A.K.A Dead Services).. Live Services or Service Catalogue: It is a database of all the current service offerings by a service provider, which are readily available for deployment. Coordinating activities have been removed.Service Level Management is now mainly responsible for gathering service requirements, as well as monitoring and reporting with regards to agreed service levels.The process overview of Service Level Management (.JPG) shows t… Service Catalog Manager must ensure that information in service catalog should not be outdated. Every new service runs through a set of standardized activities and procedures to ensure that essential management-rel… Expert: Matt Searle, former Support Operations Manager at … IT links the business units and the business processes supported by them and provides the customer with a view of the service catalogue. All Rights Reserved, Cybersecurity PREDICTIVE ANALYTICS REPORT, Storage Technologies PREDICTIVE ANALYTICS REPORT. It is used by several other service management processes in order to support their activities and provide a basis for analyzing the full scope of the services being delivered. To interface with the business and IT service continuity management in order to understand the links which exist between the business processes and IT services. Which one of the following is an objective of service catalogue management? Supporting services which are required by the service provider to deliver customer-facing services. Negotiating and agreeing operational level agreements C. Ensuring that the service catalogue is made available to those approved to access it. The ultimate objective of the service catalog management is managing the information contained in the catalog. This process provides vital information for all other ITIL service management processes: service details, current status and the services' … The main purpose of Service Level Management is to make sure that every IT service presently being provided and planned for the future is delivered as per the previously agreed upon service level targets. Deliver fast, effective resolutions. Negotiating and agreeing service level agreement B. The procedure explaining everything from requesting of a service to how the delivery is fulfilled. The following benefits are provided by service catalogue management to the businesses implementing them: It provides the businesses with a precise and dependable overall picture of the IT services which are in use, the way they are intended to be used, the business processes which they enable and the service levels associated with them. Option A is an objective of change management, option C is an objective of request fulfillment, and option D is an objective of problem management. It also has links to the customer-facing services and configuration items along with other supporting services which are required to deliver the service. The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. This KPI signifies the accuracy of service catalog. The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. Negotiating and agreeing operational level agreements C. Ensuring that the service catalogue is made available to those approved to access it D. To interface with the business relationship management and the service level management in order to ensure that the information is properly aligned with the business. Objective: ITIL Service Catalogue Management aims to ensure that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. The service catalogue is part of the service portfolio and contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services. Negotiating and agreeing operational level agreementsC . Figure 1: Questions to answers aligned with key perspectives help to improve Service Catalog project success The purpose of Service Portfolio Management is to create, manage and improve a service portfolio containing a detailed design package for each IT service. The objectives of the Service Catalog Management process are to: Manage the information contained within the Service Catalog and to ensure that it is accurate and current Ensure that the service catalog is made available to those approved to access it in a manner that supports their effective and efficient use. As defined in ITIL V3, it is a controlled process which ensures that Service Catalogue is produced, maintained, and contains accurate information for all operational services and those being … The catalog includes detailed information about live services and services which are waiting for deployment. D. Only ensuring that adequate technical resources are available Service Catalogue Management (or Service Catalog Management) is one of the well-defined main processes under Service Design module of the ITIL best practice framework. A. The service catalogue is a part of the service portfolio and contains information about the two types of IT services: Customer-facing services which are visible to the business. B. SLM (Service Level Management) or SLA Management processes provide a framework by which services are defined, service levels required to support business processes are agreed upon, Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) are developed to satisfy the agreements, and costs of services are developed. ... Principles & Objectives. The objectives of Service Catalog Management are to: • Manage the information contained within the Service Catalog • Ensure the Service Catalog is accurate and reflects the current details, status, interfaces 2. PMI®, PMP®, CAPM®, PMI-ACP®, PMBOK® and the PMI Registered Education Provider logo are registered marks of the Project Management Institute. Inadequate and insufficient tools and resources required to maintain the catalogue. To provide consistent information on all the services which are agreed upon. Service Design, the phase after service strategy helps an organization to design new IT service. The goal of the Service Catalog Management process is to ensure that a Service Catalog is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. In ITIL v4, Service Catalog management is one of the Service Management practices. Service Portfolio Manager is the process owner of this process. All rights reserved, DevOps Foundation® is registerd mark of the DevOps institute, COBIT® is a trademark of ISACA® registered in the United States and other countries, CSM, A-CSM, CSPO, A-CSPO, and CAL are registered trademarks of Scrum Alliance, Invensis Learning is an Accredited Training Provider of EXIN for all their certification courses and exams. To eliminate recurring incidents Answer: C Explanation: QUESTION NO: 63 Which one of the following is an objective of service catalogue management? The Service Design publication is especially important to overall business operations, including everything required to identify, conceptualize, design, and improve the services your business requires. The Service Catalogue is integrated with other processes, including Service Level, Financial, Demand and Request Management - all these perfectly described in the ITIL books. Ideally the value of this KPI should be zero. There are two different aspects to the service catalogue. Negotiating and agreeing operational level agreements C. Ensuring that the service catalogue is made available to those approved to access it D. Only ensuring that adequate technical resources are available The service catalogue contains the details of all the services as they progress through the design, transition and operation stages of the service lifecycle. Service Level Management has been completely redesigned in ITIL 2011 following the introduction of the Design Coordination process. Objectives of Service Level Management. The objectives of service portfolio management are to: Provide a process and mechanisms to enable an organization to investigate and decide on which services to provide, based on an analysis of the potential return and acceptable level of risk. Negotiating and agreeing service level agreement B. It maximizes the business benefits by closely aligning the IT services with the business strategy of the organization. It is a knowledge management tool which allows employees and consultants to route their request for and about services. The purpose of the service catalog management process is to provide and maintain a single source of consistent information on all operational services and those being prepared to be run operationally and to ensure that it is widely available to those who are authorized to access it. In the ITIL v3 framework, the Service Catalog is covered under the Service Strategy practices. A service portfolio is a complete listing of all of IT’s products and services. Inc. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited, PRINCE2® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited, PRINCE2 Agile® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited, AgileSHIFT® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited, The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. This predictive analytics evaluates 36 storage-related Read more…, Our office is located at 22B/302 South Pine Road Brendale, Qld 4500 Australia, © 2020 - The Art of Service. The objectives of service catalogue management are: To manage all the information which is present in the service catalogue and make sure that is it is precise and up to date. This ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest. I agree to receive communication on Newsletters, offers, updates, events, promotions, etc. Service catalogue acts as a centralized manager for the requests which are made by the user. Other objectives include: * To provide a single source of consistent information for communicating available services and their associated details, … ITIL Service Catalog explained using various real life examples for better understanding. In many cases the Technical Service Catalog itself is formed largely by the information contained within the Configuration Management System. The operational processes other supporting services which are waiting for deployment and provides objective of service catalogue management with! 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