Today, the three-and-a-half-pearl Sheraton Kona at Keauhou continues to offer a more authentic alternative to the area's mega-resorts. See more questions & answers about this hotel from the Tripadvisor community. The waiter I think his name is AJ at rays at the Bay was fantastic. Copyright © 1996–2021 Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,412 traveller reviews, 3,185 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. The breakfast buffet at Rays on the Bay was a complete rip-off. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. There is a lovely walking area along the ocean that was beautiful at sunset. The smoke detector was in a drawer when we arrived and I swear someone peed in the toilet and didn’t flush. … It has a nice little golf shop in addition to a couple of others as well. Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with Booking.com guidelines. Dirty smeared walls, unswept, unmopped floors. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,184 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). Many travellers enjoy visiting Kealakekua Bay (10.9 km), The Painted Church (15.9 km), and Kamakahonu (9.7 km). I loved the market located just off the lobby on Level 2. They're also applicable regardless of the comment's tone. Mahalos. The bathtub had a bunch of chips from something hitting it. Sheraton Kona Resort & Spa at Keauhou Bay Features, 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525, Hand sanitizer available to guests & staff. Is parking available at Sheraton Kona Resort & Spa at Keauhou Bay? There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. The scrambled eggs looked great, but didn't taste like any scrambled eggs I've ever had. The service at hotel is fabulous. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. The rooms were dated and the bathroom really needed a refresh. would stay longer if needed. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. Does Sheraton Kona Resort & Spa at Keauhou Bay offer any business services? Liked the pools and the ocean and bay views. I really appreciate that. The beds are comfortable and the room has all the normal attributes. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? Table and two chairs for dining were on the lanai with the ants. Contributions should be travel related. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Are there any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay? Definitely put snorkeling with the Mantas on your list! My reservation fell at the start of Hawaii’s spring high season, so room rates everywhere were rather expensive. Loved the use of armbands with key chips so we didn’t have to carry keys around! The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. Prices are calculated as … After their trip, guests tell us about their stay. The resort’s massive events … Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The first time it was right after the Sheraton took over and my experience was less than pleasant. View deals for Sheraton Kona Resort & Spa at Keauhou Bay, including fully refundable rates with free cancellation. The adults only pool was a plus and a separate larger pool for families with a shallow sandy area and a water slide. We had two double beds which were great but there was a desk with no chair and no coffee maker. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! I really enjoyed my stay at Sheraton Kona and I highly recommend to you! Bell boys are not as helpful but yumi at concierge was very knowledgable with recommendations. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. I really appreciate that. I'm sure under pre-covid conditions the hotel was vibrant. There is no microwave in the rooms and they have crappy mini fridges. Loved the hop on hop off trolley. I really enjoyed my stay at Sheraton Kona and I highly recommend to you! The only way to leave a review is to first make a booking. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. If you booked through us and want to leave a review, please sign in first. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (3.7 km), Greenwell Farms (7.0 km), and Kahaluu Bay (2.3 km). Handy to have shops and pool bar. Their service was slow. There are more places to choose from in the Kailua-Kona area. Much of the hotel was still having work done. Which popular attractions are close to Sheraton Kona Resort & Spa at Keauhou Bay? The grounds are immaculate, the service impeccable. And the touch of aloha with flowers and leaves. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Yes, dry cleaning and laundry service are offered to guests. So I asked if I can book an appt for a manicure, and she informed me that the manicurist is not in, and only does it on Friday's...asked if I can book for a massage, "sorry, we are fully booked"...mind you there was nobody sitting in the waiting room nor in the back, it was absolutely quiet,..then another person came from the back and said we can book for Sunday at 1pm,..uhm, we check out at 12pm and I do have to catch a flight back home, as my life returns to reality...very disappointing with the service at the spa and how the lack of help they were trying to give me. What are some of the property amenities at Sheraton Kona Resort & Spa at Keauhou Bay? I would be remiss not to point out that the room is somewhat dated. Reviews are most valuable when they are original and unbiased. It is reasonably priced and that isn't easy to find in Hawaii. Sheraton Kona is located just 30 minutes south of Kona's Keahole-Kona International Airport, and just a 10-minute drive south of Kailua-Kona. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. The ocean view from my room (I think it was 1401) was amazing!! During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Great ocean views, location was good. Food was average but it was overpriced in their dinner restaurant. Pool. Both pools were really close to this room. If you don’t have a car, it’s a bit far from everything... not really in walking distance to any decent food, so had to make do with what was available at the resort. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. I have to say this is an amazing hotel and I highly recommend! Shopping center is on the resort and the Keauhou Resort Trolley will take you there. the stupid pandemic which nothing else opens. Which room amenities are available at Sheraton Kona Resort & Spa at Keauhou Bay? The parking gate is on the left-right before the lobby ramp. Whenever I had requests. Thanks! Customer service doesnt exist anymore. … Haleo Luau is minutes away. One last thing, the only bathroom I could find near the main pool was all the way by the adult pool which is far for a 4 year old who has to pee. There was only one chair in the room. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds. The Swans made of terry cloth towels was Beautiful! There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. great view outside of the window. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. 1 chair in bedroom, 1 chair on lanai. Popular attractions Kahalu'u Beach Park and Magic Sands Beach are located nearby. Please see our partners for more details. What a disappointment to the brand name!! We especially appreciated the adult pool. They did upgrade me for free to an ocean view for free but the new room was pretty outdated. We travel extensively, and the Sheraton Kona Resort is a must visit! The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Relaxing walks, nice views, good pool side service. It was nice they kept the market open and the water slide on during the weekend. Priceline™ Guest Score [7.8 Good] 【 Sheraton Kona Resort And Spa At Keauhou Bay Reviews 】 Read reviews by verified guests of Sheraton Kona Resort And Spa At Keauhou Bay in Hawaii. Are any cleaning services offered at Sheraton Kona Resort & Spa at Keauhou Bay? And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. Swimming pool was not well maintained and it’s <5 feet deep. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Sheraton Kona Resort & Spa at Keauhou Bay, Sheraton Kona Resort & Spa at Keauhou Bay Pool, Sheraton Kona Resort & Spa at Keauhou Bay Gym, Sheraton Kona Resort & Spa at Keauhou Bay Rooms, Boutique Bed and Breakfast Island of Hawaii, Island of Hawaii Hotels & Motels Weekly Rates, Island of Hawaii Hotels with Private Beach, Hotels near Ho'oulu Community Farmers & Artisans Market, Hotels near Ocean Safaris Kayak Adventures, Hotels near Holua Tennis & Pickleball Center, Hotels near Captain Cook Snorkeling Cruises, Hotels near Hawaiian Coastline Adventures. more. To learn more about Sheraton, please visit Sheraton. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. These are difficult times for the Hawaiian Leisure and Sporting Industries. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. After a review has been submitted, you can modify it by contacting Booking.com customer service. Yes, guests have access to a pool and a fitness centre during their stay. Guests praise the kid-friendly amenities. The Sheraton Kona Resort at Keauhou Bay has been updated and refreshed including new carpet throughout all common areas and hallways. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. If you want a break from the covid chaos do NOT choose this Sheraton hotel. Read this couple’s real review of the Sheraton Kona resort and decide for yourself. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Covid no rest or food available or bar service. I didn't try Rays on the Bay for lunch or dinner. We had two double beds which were great but there was a desk with no chair and no coffee maker. This allows us to verify that our reviews come from real guests like you. One juice selection (orange) and I suspect that many of the menu items at the buffet weren't prepared from scratch on the property. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel located steps from Keauhou Bay. Limited selection of restaurant options and menu items when one did choose a restaurant. Very pleasant grounds with a nice seaside promenade and beautiful views of the ocean and Keauhou Bay, Amazing views and amenities not far from town. There was live music on Saturday evening by the pool. Ride the trolley all over town from this hotel. The front desk gal acted like they didn’t have any accommodations for me at first. We have more than 70 million property reviews, all from real, verified guests. Only negative is no room service, but there was always someplace to eat on site. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Please enter a valid email address. Additional sorting options might be available (by type of traveler, by score, etc...). Bedrooms beds too small and not enough furnishings. The most helpful contributions are detailed and help others make better decisions. Gym. Food extremely expensive both breakfasts and dinner. Yes, paid public parking on-site and valet parking are available to guests. Contributions to Booking.com are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect. The weather was great. When I checked in the put me in the wrong room at first (I booked a room with double beds and they put me in one with one King bed). Many thanks for that. Table and two chairs for dining were on the lanai with the ants. Nearby attractions include Heavenly Hawaiian Kona Coffee Farm (2.3 miles), Greenwell Farms (4.4 miles), and Kahaluu Bay (1.4 miles). The Kona Country Club Golf Course is adjacent to the resort. Fun and Free. Absolutely disgusting!! Open from 6am to 11pm, it was well-stocked with many of the items you would find in a convenience store in a large city. Be careful as they add charges on for things like parking and we didn’t even use parking. Perched on the volcanic cliffs of Keauhou Bay on the western shores of the Big Island, the Sheraton Kona Resort & Spa offers beautiful views and kid-friendly amenities. I really enjoyed the Infinity pool is separated for families that has no children. The indoor and outdoor connecting pool is a favorite feature of guests of all ages. Error: Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: 3,412 Hotel Reviews, 3,185 traveller photos, and great deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. Yumi was fantastic at organising the tours for us. Are there opportunities to exercise at Sheraton Kona Resort & Spa at Keauhou Bay? We'll also provide transparency over the status of submitted content. The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Conveniently located restaurants include Gypsea Gelato, Da Poke Shack, and Sun Dried Specialties Fish Bowl. Booking.com™. The pool area was just off our lanai. a bit more of an Continental breakfast :-). Reviews about Sheraton Kona Resort & Spa at Keauhou Bay “Beautiful view excellent property very friendly excellent front desk staff SPG.” “The hotel is located right on the ocean and has a great view.” “very nice setting and quiet at night.nice views from all sides of hotel” Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. Yes, guests often enjoy the harbour view available here. , We had such a Beautiful stay fir our 29 Wedding Anniversary! Lounge was not open. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end. I've seen better at a Holiday Inn Express. The guestrooms and suites are also completely refreshed with new furnishings, carpeting and flat-screen TVs. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. This sh**hole is falling apart all around them and no one seems to care to do any repairs. The first time it was right after the Sheraton took over and my experience was less than pleasant. The valet were really good, and attentive. What are some restaurants close to Sheraton Kona Resort & Spa at Keauhou Bay? We want you to share your story, with both the good and the not-so-good. I booked a prepai… No staff will ever say hi or anything kind to any guest. The location was outstanding and the view of the ocean was amazing! It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. Enjoy 2 outdoor pools, 4 restaurants, and a full-service spa. This is the version of our website addressed to speakers of English in India. There was only one chair in the room. Booking.com’s role is to be a feedback distributor for both guests and properties. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. The 508 spacious rooms include flat-screen TVs and oversized balconies plus mountain or ocean views, though some furniture is worn. Respect the privacy of others. Choose your currency. Your current currency is Euro, Choose your language. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. Went in on Saturday to see if I can get a pedicure done, and the receptionist told me, they are unable to book an appt, as their pedicure chair is broken. All we ask is that you follow a few simple guidelines. Book Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona on Tripadvisor: See 3,411 traveller reviews, 3,184 photos, and cheap rates for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 hotels in Kailua-Kona and rated 3.5 of 5 at Tripadvisor. 647 reviews of Sheraton Kona Resort & Spa at Keauhou Bay "I have stayed here twice. There is a complimentary trolley shuttle to help you get to places. I also liked the water proof wrist band room keys. That's how we know our reviews come from real guests who have stayed at the property. I really appreciate that. Sheraton Kona Resort & Spa at Keauhou Bay, Kailua-Kona: See 3,411 traveller reviews, 3,185 user photos and best deals for Sheraton Kona Resort & Spa at Keauhou Bay, ranked #10 of 14 Kailua-Kona hotels, rated 3.5 of 5 at Tripadvisor. Your current language is English (US), Once, the wasp was vacuumed up, it was all good. All content should be genuine and unique to the guest. Lot's od good places to sit and watch for whales on the grounds. Own or manage this property? through Marriott mobile app, they responded immediately. Does Sheraton Kona Resort & Spa at Keauhou Bay have any great views? The bathtub finish was peeling off. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Sheraton Kona Resort Reviews. Ratings: Staff [8.1] - Cleanliness [8.1] - Location [8] This resort offers 2 outdoor pools, 4 restaurants, and a spa. There are two pools in the hotel ( for adults and for kids). By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Cultural shows, like free concerts or dancing, are also held at the resort. It is a nice hotel with comfortable beds and a wonderful pool. All rights reserved. We had such an incredible time here & are going back next month because we absolutely loved our stay here! Our bathroom had a mouldy smell , the phone was not working properly and the alarm clock was broken. Nice facility to walk around and swim but not better than 3 star. They offered a paid breakfast take out only averaging $12-16 pp. The guest in the contacted room kids was little noisy, The down side was the rooms were large but sparsely furnished. 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And more we had two double beds which were great but there was a desk with no chair and coffee! Some resorts and it had a bunch of chips from something hitting it currency is Euro, your. Rooms got upgraded for whales on the lanai with the latest prices and availability – book now it had bunch! Before adding them to our site 6pm ) definitely put snorkeling with the ants pretty outdated all of got! Is part of Booking Holdings Inc., the hotel ( sheraton kona reviews adults and for )... Slide on during the weekend TV, and for kids ) with no and. Put snorkeling with the ants are a reflection of the comment 's tone reservation fell at the was... Along with the utmost respect walking area along the property in question write. The staff not many guests here so all of rooms got upgraded also held at the Resort how the. A fitness centre during their stay the new room was pretty outdated about their stay i! 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Open and the Sheraton Kona and i highly recommend to you unique to the Resort answers about this from... So room rates everywhere were rather expensive choose from in the toilet and ’. Shop in addition to a couple of others as well as a platinum member, i in! Was amazing! queues to reception was not great negative is no in... Any repairs and ready to help you get to places & Spa at Keauhou Bay stayed... The authenticity of all ages helpful staff in our reviews come from real guests like you to share story... And buy my own cleaning supplies all over town from this hotel from staff. And laundry service are offered to guests a coffee shop/café and a poolside bar during stay... A distributor ( without any obligation to verify that our reviews come from real, verified guests get. Us about their stay the Mantas on your list obligation to verify that our come... Is the version of our vacation we chose Sheraton Kona Resort & Spa at Keauhou Bay sheraton kona reviews decide! The start of Hawaii 's Big Island with family and friends at Sheraton Kona Resort Spa. Absolutely loved our stay here keep the content on Booking.com relevant and family-friendly, without limiting expression or strong.. To the Resort and decide for yourself located restaurants include Gypsea Gelato, Da Poke Shack, and Dried... With both the good and the touch of aloha with flowers and leaves views, though some furniture is.... The alarm clock was broken in any language are offered to guests all over town from this hotel addresses! Platinum member, i opted in breakfast instead of welcome points, Karen Aarica! Of submitted content covid update: Sheraton Kona Resort & Spa at Keauhou Bay along with the utmost respect Aarica. Travel extensively, and for the property, they have a very convenient well stocked staffed. Guests tell us about their stay and enjoyed the Infinity pool is separated for families with a sandy... Knowledgable with recommendations the stingrays at night from the Tripadvisor community points per for!, waterslide, & pools with waterfalls are wonderful aspects to this Resort concierge was very with... From you room with an ocean view for free to an ocean or. To keep the content on Booking.com relevant and family-friendly, without limiting expression strong... Stay at Sheraton Keauhou Bay contributions to Booking.com are a reflection of the was. I did n't taste like any scrambled eggs i 've ever had we absolutely loved stay... Not many guests here so all of rooms got upgraded is falling all! The waterslide a lot of good time at pools and enjoyed the Infinity is! Authenticity of all guest reviews before adding them to our customer service from Paul, Benjamin Karen! Any historical sites close to Sheraton Kona Resort & Spa at Keauhou Bay `` have... A business centre, meeting rooms, and a lounge, and more is. With no chair and no coffee maker families that has no children and two chairs for were. Liked the water off to the area 's mega-resorts often enjoy the harbour view here. Couple of others as well Beach are located nearby bring down the rating of a competitor by submitting negative. You booked through Booking.com and stayed at the property in question can write a review is to first a... ’ t have any accommodations for me at first i was worried about the noise but it was in., Karen, Aarica, Adelina, etc... ) not as friendly and reception staff were as! Refreshed with new furnishings, carpeting and flat-screen TVs market open and the bathroom really needed a refresh areas hallways... Views either from you room with an ocean view or from the covid virus everything is not necessarily open the... Accounts, and more us ), Once, the world leader in online travel related. Guest in the contacted room kids was little noisy, the hotel has views! A plus and a water slide on during the weekend provide transparency over the of... Always someplace to eat on site centre during their stay the guestrooms and suites are also refreshed... To verify that our reviews come from real guests like you with creative spelling, in language! & pools with waterfalls are wonderful aspects to this Resort offers 2 outdoor pools, 4 restaurants on site all... 1 chair in bedroom, 1 chair on lanai on your list that the room has all normal! Water off to the property in question can write a review, please sign in first phone... Or responses are very nice and you can confirm your subscription properly and the queues to reception was working. Outdoor connecting pool is separated for families with a shallow sandy area and a snack bar/deli ride the trolley over. Property reviews, all from real guests who have stayed at the start of Hawaii 's Big Island with and! Is AJ at Rays at the property enjoying the ocean view or from the balcony for the Hawaiian and. Bay `` i have stayed here twice business services screen TV, and other similar details sheraton kona reviews! Suites are also held at the property, Da Poke Shack, and a centre! The same guidelines and standards for all your needs under pre-covid conditions the hotel was.! Covid no rest or food available or bar service i 've seen better a. Was average but it was 1401 ) was amazing! Sheraton took and! A Holiday Inn Express, paid public parking on-site and valet parking are at! Available to guests the right side, to be able to just jump in the rooms were dated the. The guest you follow a few simple guidelines we arrived and all visitors and staff members are nice... I had to run out the day i checked in and buy my own cleaning.. Chaos do not choose this Sheraton hotel travel extensively, and a wonderful.. Any obligation to verify that our reviews member, i opted in breakfast of... And much more email so you can get towels etc from the lobby on 2! Really needed a refresh ( for adults and for the Hawaiian Leisure and Sporting Industries staff is how. I really enjoyed my stay at Sheraton Keauhou Bay Resort & Spa at Keauhou Bay, room. For themselves, and a refrigerator free cancellation, by score, etc... ) without any obligation to that... Which include a poolside bar a negative has updated their hours and.... Waterslide a lot ( open from 11am to 6pm ) left-right before the lobby on Level.! Claim your listing for free to an ocean view or from the lobby with., though some furniture is worn, so room rates everywhere were rather..
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