Ryanair and Virgin Atlantic were the worst airlines for flouting the law by delaying refunds for cancelled holidays last year, a damning survey found. … How bad will the second lockdown in England be for UK plc? Ryanair said the first lockdown and subsequent restrictions had resulted in an 80% drop in passenger numbers. Passengers of both carriers reportedly waited weeks for their money back, according to … But because people who have a valid reason can travel, airlines will operate a limited number of flights to certain destinations. But, he added the company has “no idea what will happen to bookings over Christmas”, which is usually a busy period. Who's behind the recent killings in Iraq? But there won't be refunds on flights that are operating and travelling.". The new lockdown measures for England to stop the spread of the coronavirus were announced on Saturday and are expected to come into force on 5 November following a vote in the House of Commons on Wednesday. ", He said the airline had "no backlog" in its refunds department, adding: "Even if you apply for a refund today you'll receive now in the next three to four days. Holocaust Memorial Day 2021: 'It's sad when I sit there alone' VideoHolocaust Memorial Day 2021: 'It's sad when I sit there alone'. Read about our approach to external linking. Last month Ryanair cut the number of winter flights, until March, to 40% of normal levels because of Covid-19 air travel restrictions. VideoWho's behind the recent killings in Iraq? Read our coronavirus li v e blog for the latest news & updates. Ryanair has paid out £1.35bn in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. RYANAIR passengers are being refused refunds for their cancelled flights until the coronavirus crisis is over and being offered vouchers instead. Has anyone else had the same problem? The budget airline claims that, … They will remain in place until at least 2 December though Cabinet Office minister Michael Gove said restrictions could extend beyond that date. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. Budget airline Ryanair has revealed why some customers are still waiting for cash refunds for cancelled flights dating back to March. Ryanair customers will not be refunded for flights in November, according to its boss, despite the UK government banning all but essential travel. ", But Rory Boland, travel editor at consumer rights group Which?, said: "While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back.". What happens to your body in extreme heat? But if you do need to call to chase a refund, avoid using Ryanair's general enquiries number (0871 246 0000) as Ryanair says that'll be charged at a rate of 13p a minute. Ryanair carried 17 million people in the six months to 30 September, down 80% year on year. US issues national terror alert after transition1, New Zealand seeks to stamp out influencer clichés2, EU demands AstraZeneca vaccine doses made in UK3, Gymnast's 'black excellence' routine goes viral4, Travellers must prove journey is essential - Patel5, Boy sentenced for racist coronavirus street attack6, World's 'most dangerous' botnet brought down7, Biden signs executive orders on climate change8, Hogging vaccines endangers all nations, warns SA9, Capitol riots: Who has the FBI arrested so far?10. If you've booked a flight to go on holiday during that period you are not supposed to travel. But it warned the situation was likely to worsen, saying it "will continue to be a hugely challenging year for Ryanair". Mr O'Leary said the airline had paid out â¬1.5bn in refunds amid the pandemic. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a second Covid-19 lockdown, and other countries such as Germany, France and Italy have issued similar restrictions. said restrictions could extend beyond that date. Although it claims to have made rapid progress in processing refunds, some customers say they are still waiting months. Just under a third of customers who had a flight cancelled by the two airlines told Which? If your flight has been cancelled you have been notified by email and SMS and given the option of a travel voucher valid for 12 months, or refund, or rebook your journey, you can also check your flight status online, by following the steps below. Ryanair now risks adding insult to injury by refusing to refund passengers who cannot fly this month because of the latest lockdown. However, Ryanair hopes for a strong bounceback in travel next summer, assuming Covid-19 vaccines are widely available, and it plans to run 50% to 80% of flights compared with 2019 levels. COVID-19 Cancellations ... Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. You can accept, or refuse, vouchers or a rebooking but a voucher will probably be invalid if the airline later goes bust. From Thursday, all but essential travel will be banned under a second lockdown. As a result of Covid-19 you may be required to complete and present additional travel documentation before you travel. Your travel insurance is unlikely to cover you. However, the no fee on changing flights only applies to bookings made after 10 June for journeys between July and November, according to Ryanair's website. Refund process might take longer due to high volume of contacts. “We don’t see ourselves being locked down completely as we were in the first quarter of this year,” he added. So the only option for people who are booked to fly with Ryanair on a holiday during that period is to try and reschedule their booking to a Ryanair flight after 2 December. EasyJet customers can claim refunds online and it appears to be processing most (but not all) refunds within 30 days. due to start on Thursday and will last until at least 2 December, Ryanair cut the number of winter flights, until March, to 40% of normal levels. 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Europe’s biggest airline posted a €197m (£178m) loss for the six months to 30 September compared with a profit of €1.15bn in the same period last year, as it carried 17 million people, down 80%. In fact, Ryanair says it won't cancel any of the flights it had scheduled during that period. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. If he wanted a refund, Ryanair told him, he must reapply, and the request would be placed in a queue "until the Covid-19 emergency has passed" - which … Michael O'Leary said if a flight … "We have refunded every single customer who has requested a refund⦠from March, April, May, June and July. However, he said flights could continue to operate in the second wave of national lockdowns. It said 17.1 million people travelled on the airline in the six months to September, compared with 85.7 million last year. Will I be required to complete & present additional documentation at the airport before I can fly? By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. We may also share information with our advertising, analytics and social media partners for their own purposes. Ryanair has apparently changed its mind about refunds during the coronavirus crisis. How to check your flight status Retrieve your upcoming flights to view your flight status Lastminute.com, Teletext Holidays and Ryanair named and shamed after hideous results in major new MSE Covid travel refunds survey – action's needed 19 December 2020 A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus Thousands of travellers are … Answer 1 of 1,109: Hello everyone. We will review your request and will be contact with you within 7 working days. The BBC is not responsible for the content of external sites. O’Leary said: “In the second half, we are running at 40% capacity. © 2021 BBC. 1. Revealed: Lastminute.com, Teletext Holidays and Ryanair are among the worst for Covid-cancellation refunds - and Jet2, BA and Airbnb are … Joan Stewart, London SE10. All Ryanair flights are changeable but they cannot be cancelled. they waited more than three months for the refund. If you decide against going on a future flight, which is not yet cancelled, then there is no right to a refund. Ryanair, easyJet and BA are among airlines refusing cash refunds to passengers despite Foreign Office travel ban due to global coronavirus. Ryanair's revenues in the six months to September plunged to â¬1.1bn from â¬5.3bn last year, as air travel ground to a virtual halt after measures to stop the spread of the coronavirus were introduced. Ryanair changes refund policy to allow unused vouchers to be exchanged for cash Customers offered vouchers for cancelled flights told they can get money back after a year Tue, Apr 28, 2020, 19:37 Michael O'Leary said if a flight was operating, passengers would not get their money back but they could change to a later flight without paying a fee. "The airline is only offering fee-free transfers to a later flight.". The government must urgently review the Civil Aviation Authority’s powers.”. Ryanair boss reveals how much longer customers may have to wait for flight refunds RYANAIR customers were left devastated when the coronavirus … A family who fought for four months to get a £1,400 refund from Ryanair over a Majorcan holiday cancelled by Covid-19 - only for the cheque to bounce.. Paul Irvine, 41, … Ryanair automatically issues customers with vouchers, which they can then exchange for cash. The new lockdown in England is due to start on Thursday and will last until at least 2 December. Europe’s biggest airline reports £178m loss as it warns there could be more cancellations, First published on Mon 2 Nov 2020 10.35 GMT. Virgin Atlantic has processed £550m of cash refunds since March It found 26% of Ryanair passengers were satisfied with their refund offer while only 16% of Virgin Atlantic passengers said the same. Ryanair is set to cut 3,000 jobs - 15% of its workforce - as it restructures to cope with the coronavirus crisis. Due to the impact of COVID-19, a number of Governments have imposed passenger and/or flight restrictions. He said a forecast by Eurocontrol, which manages Europe’s air traffic network, of a 50% decline in passenger numbers from normal levels was too optimistic. Some airlines have consistently broken the rules and ignored warnings from the regulator, which, without the ability to issue fines or take swift action, is unable to enforce the law. Capitol riots: Who has the FBI arrested so far? I am trying to get a refund for my ryanair flight ticket, which was cancelled, but in the refund form it keeps telling me my reservation number is invalid. "But what customers can avail of is our change facility and we've waived the change fee so if they have booking in November they can change it and move it to December or January if needs be. Michael O’Leary, the chief executive of the budget airline, said passengers would not get their money back if a flight was operating but could change the flight to a later date without paying a fee. There is no fee for changing bookings which were made after 10 Junebut there is also no guarantee that the new international travel restrictions won't remain in place beyond that date. Airlines were forced to ground their fleets in March and April after the coronavirus outbreak. Instead, try using Ryanair's post-booking helpline, 0330 1007 838, which is a local-rate number. VideoThe dressmaker helping Australia with modified masks, A raccoon, pony and other White House pets. We may have to pull that back further if there are further lockdowns across Europe in November, December, into the first quarter.”. Ryanair customers will not be refunded for flights in November, according to its boss, despite the UK government banning all but essential travel. If you have a package holiday cancelled by the provider, then a refund should be provided for the whole holiday within 14 days, If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines are struggling to meet that deadline. A spokesperson for Ryanair said: “All Ryanair passengers who have requested a refund since our offices reopened on 1 June, have now received these refunds. He added: "Trust in travel has taken a battering during the pandemic and questionable claims about an airline's performance on refunds are hardly going to help matters. Video, The dressmaker helping Australia with modified masks, Who's behind the recent killings in Iraq? Photograph: Chris J Ratcliffe/Getty Images We booked Ryanair … The company said its second-half loss would be even bigger. Passengers can change the date of their flight, but will have to pay any fare difference, and only up to 30 April – when we may well still be in lockdown. Instead, passengers can change flights to … In order to process your refund request without delay please submit/attach the … The bloc says UK plants are obliged to help make up for possible shortfalls in EU production. O’Leary made the comments as Ryanair slumped to a first-half loss and warned there could be further flight cancellations as new national lockdowns are imposed across Europe to tackle the rapid spread of the coronavirus. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europein the spring and said it had almost cleared the backlog. From 5 November until 2 December, people living in England are not allowed to travel overseas "unless for work, education or other legally permitted reasons". We may also share information with our advertising, analytics and social media partners for their own purposes. The carrier reported a â¬196.5m (£174m) loss for the period compared with a â¬1.15bn profit last year. Different airlines have different rules over what you can do, but many are waiving any charges for changing to a later flight or having a voucher instead. France, Germany, Belgium, Ireland, Italy and other countries have gone into lockdowns that will last through November. Ryanair and Virgin Atlantic named as worst airlines for Covid refunds, claims Which? 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