1. Unlike the star or diamond rating systems where all aspects of a property are fairly weighted, guest reviews are more likely to be based on emotional whims. Optii Solutions- introduced a new Housekeeping software system Optii Keeper, which revolutionizes the way housekeeping operates. Technology has brought a significant change in efficiency and product quality in the housekeeping department. Peter Drucker, the famed management expert, was asked, “What is the most important thing in an organization?” Mark Miller, a corporate executive for Chick-fil-a, was sitting in the audience that day when Drucker answered the question with the statement: “Who does what!” Fast forward to a management development conference 10 years later in Miami, FL. Combined together with real-time management, this translates to significantly improved productivity levels as you are able to hone your processes within months of accumulating metrics. 1. Career Prospects One primary reason for why your housekeeping department may be suffering from staffing shortages or high turnover rates stems directly from this ‘faceless’ persona in that the line of work is deemed as a job and not a career. Further aggravating this demotivation is the risk of repetitive strain injuries (RSIs). Technology also refers to the collection of such tools, including machinery, modifications, arrangements and procedures. Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited. PhDessay is an educational resource where over 1,000,000 free essays are collected. Rest assured, though, all are well within reach. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. Key to this pursuit is the deployment of new technologies that can streamline processes and provide the necessary continuing education to keep your team motivated and fully able to handle all responsibilities. In this article, Umstead Hotel and Spa in Cary, NC in taking as an example for using the latest technology for housekeeping sector in the market. Retrieved from https://phdessay.com/technology-and-how-it-has-improved-housekeeping-operations/, Technology and How It Has Improved Housekeeping Operations. A host of budget carriers now offer unconventional routes with even more unusual departure and arrival times. You know up-to-the-minute who has cleaned what room and when, as well as whether any supplementary service requests were inputted. For example, housekeeping management software, guest messaging apps, mobile check-in platforms, BLE-activated locks, wearable devices and ecommerce payment systems will all help to ultimately reduce the burden on room attendants, public area janitors and even servers who may be loaded with extra restaurant cleanup duties. “Embracing technology in housekeeping is a significantly longer journey than for any department. com/article/201838 (n. d. ). Many hotels around the world are applying high technology in many sector of the business. 17/09/2017 Trends in Housekeeping departments in the hospitality industry 1/6 Trends in Housekeeping departments in the hospitality industry PRINT Published: 3rd October, 2016 Last Edited: 30th November, 2016 This essay has been submitted by a student. Further, these room attendants, maids, public area custodians and other back-of-house staffers endure workplace hazards that are far removed from other roles. Retrieved from http://www. Even though there are exceptions and properties with excellent teams in place, for the most part the passion and motivation for going that extra step just isn’t there anymore. number: 206095338. By continuing we’ll assume you’re on board with our cookie policy. And for the purposes of this discussion, these solutions will be kept bipartisan by not citing specific companies. As with any other area of hotel operations, housekeeping is changing with the times in order to ensure the best experience for employees and guests. Breaking down the tasks into small steps that can be done in just a few minutes each day will keep the mess under control.Dividing the chores between family members teaches responsibility and makes everyone's life better. In stride with the diversification of the accommodations industry, airlines have likewise expanded. Technology has brought a significant change in efficiency and product quality in the housekeeping department. Even with enhanced back-end systems to hone management of your team, housekeepers still need to be trained, retrained and motivated to perform at their best. Not only can a language barrier jumble constructive criticism from supervisors, but it can also interfere with customers interactions if, say, a guest makes a request from a housekeeper while passing through a corridor. Nowhere is this reinvestment in our own associates and managers more necessary than for our housekeepers and other related departments, because they account for the most payroll-by-man hours. Green technology is another element that has greatly impacted the operations of the housekeeping department through programs such as eco-friendly rooms and smart hotels. Ironing board covers which waft with subtle smells of herbs are a part of this company’s line of products along with other products such as pillow inserts. Corrigendum No.1 to T E No. They also tend to guests. Housekeeping Consultant, Sophie Huertas, recommends including a pamphlet in all rooms along with the marketing collateral from other departments (i.e., room service menus). Many room attendants in North America are immigrants. todayshotelier@naylor.com to learn more. Manual on Module II Introduction to Hospitality By Authors Mr Murray Mackenzie School of Hotel & Tourism Management The Hong Kong Polytechnic University and Dr Benny Chan Hong Kong Community. com/en/index. The latest technological advancements has brought about a change in this department’s work system. Adoption of toiletry ranges evolved after after research and experimentation. To adopt a new technology in the workplace, employees must learn to operate the technology. HOUSEKEEPING Mohsin B. Mansuri (100410119014) 2. The housekeeping management team can see in real time if the housekeeping teams are ahead of schedule, on time or behind schedule and the system virtually eliminates the current expense of overstaffing or understaffing by forecasting staffing needs. 3. REAGIME RUFINO . The department of housekeeping is that branch of a hotel which primarily deals with the general upkeep of the hotel and the rooms and any other services that are included there in the hotel Every hotel offers the basic facilities of laundry, dry cleaning and many other such services to make the guest feel comfortable by also offering specialized services to them Conclusion Modern technology is a driving force behind the overall development and sustainability of many sectors and the tourism sector is one such, which has benefited immensely from the advancement in technology, more specifically the housekeeping operations of hotels. Technology can improve housekeeping practices With the exponential realities of airborne and contact illnesses in the long-term care setting, exacerbated by ever-worsening drug resistance to them, industry is coming up with innovative technology to combat pervasive bugs. 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