Minicom: 0800 027 1395. Step 1 - Credit card payment break When you request a payment break, your monthly payments will be reduced to £1 for 3 months. UK: 0370 600 0459 It has delivered £250,000 to around 750 customers since 25 March. If you'd like to talk about the options, or cancel your credit card, please contact Credit Card Services. Lines are open Monday to Friday 9am - 5pm GMT except public holidays. Learn more about Voice ID With our new Voice ID security feature for Telephone Banking it will authenticate you using your voice, so you don’t have to use your password. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK). Calls cost 2,50p per minute plus your phone company’s Access Charge. From abroad: 00350 200 77737. Guernsey: 01481 703809 ibanking Minicom: 0800 917 0526. If you have a Relationship Manager, please contact them. Call the NatWest loss & theft department directly at any point of the day. Minicom: 0800 141 3999 . UK 0370 010 1152. Southend-on-Sea. Credit Cards Credit Card accounts assigned to RBL Bank Effective 15 November 2013, The Royal Bank of Scotland plc (now known as NatWest Markets plc) credit cards portfolio has been transferred to The Ratnakar Bank Ltd. (RBL). Calls may be recorded. From abroad: +44 2381 244182. Online. To apply, you must be a UK resident aged 18 or over. Lines are open 24 hours a day, 7 days a week. Lines are open Monday to Friday 9am - 5pm except public holidays. Overseas: +44 1268 500 813 If you’ve made a purchase using your credit card we might be able to help you if any issues arise. Interest free credit - If you pay your balance in full and on time, you can benefit from up to 56 days' interest free credit on purchases. To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away. CAG Ticker. Lost / Stolen credit cards. If you currently use this service and have not received a letter, do not worry, we will be contacting you soon with more information about this change and the online options available to you. The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. By phone You can call NatWest’s credit card services 24/7 at 0370 333 9091 both from the UK and from abroad (adding the +44). Pay using Mobile App Hi there, I would like to send a SAR letter for my Natwest Credit Card, can anyone confirm if the contact details are the same as that used for bank accounts, or do I need a different address? NatWest Card Services. We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved. From abroad: +44 1534 282300. App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. With increasing comfort of card-less transactions, it is becoming easy to lose your credit or debit cards. Calls cost 7p per minute plus your phone company’s access charge. Writing to us following the instructions on the back of your statement. Lost or stolen cards. Visit today to see how we can serve you. The Cards Online (COL) service is closing for new and existing users. Minicom: 0370 154 1192 . If you’ve tried to contact the company and still need our support, you can contact us using the number on the back of your card Monday-Friday 8am-6pm. Writing to us following the instructions on the back of your statement. To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. Calls may be recorded. Then choose 'Manage your debit card' or 'Manage your credit card'. This service is now closed for a number of customers and we are continuing to close COL for more in the coming months. Southend-on-Sea. Card loss centre 0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526 Open 24 hours a day. (Opening hours may vary on public holidays) Calls may be recorded. Credit card fees If you’re looking at your credit card statement, two types of fees could occur: late payment fee or over limit fee. Your debit card will arrive at least 1 week before the existing card is due to expire. If you have any questions here are the contact numbers... Telephone: 0370 333 9091 © The Royal Bank of Scotland International Limited trading as NatWest International, Savings Builder - savings of £50 - £25,000, Premium Saver - savings of £25,000 - £1,000,000, Cash Management - manage multiple currencies, ibanking - manage multi-currency accounts, Locate your nearest branch or cash machine. To apply for a credit card you need to be aged 18 or over and a UK resident. How can NatWest help you? It is shown as 'Expires End MM/YY'. Calls may be recorded. Credit card eligibility checker Our credit card eligibility checker will let you know how likely you are to be eligible for a NatWest credit card. Contact NatWest Credit card fraud (Personal customers) 09042890159. Contact NatWest Credit Cards Services (Classic Customers) 09042890159. You can use your customer number or your card number. Telephone: 0333 202 3330 NatWest Card Services. Security may be required. From abroad: +44 1268 508 018. Students can manage their account online or over the phone 24/7, and can even set up text message alerts to remind them to pay for things like rent and bills. Visiting us in branch. Make larger value domestic, international payments or book an appointment with your Premier Banking Manager. The following options are available for current account holders, if you are a credit card only customer please arrange a payment through your own bank. The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. The NatWest accessible credit card is a new card design developed with and accredited by the Royal National Institute of Blind People that makes it easier to use your credit card if you are blind or partially sighted. Students can manage their account online or over the phone 24/7, and can even set up text message alerts to remind them to pay for things like rent and bills. Calls may be recorded. Remember you'll need to have money available in your account before you can withdraw it. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Can I use my NatWest business credit card abroad? Security may be required. Email: internationalassistance@healix.com. Show me how to… Log in. Contact information for NatWest Credit card fraud (Personal customers) with its free or geographic phone number. Below is a list of the same. Isle of Man: 01624 637190 Calls may be recorded. Lines are open Monday to Friday 9am - 5pm except public holidays. Calls cost 7p per minute plus your phone company’s access charge. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. Post. Mortgages Minicom: 0370 154 1192 . From abroad: +44 2392 676060. Open 24 hours a day. Lost or stolen cards. Just look out for the MasterCard logo. Have a credit card with NatWest? Fraudsters may claim to be the bank to try and access security information. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. If you need to use your credit card abroad, just look for the Visa and Mastercard logos in retailers or on cash machines, then use your card as normal. For All Natwest Credit & Debit Cards. Call Connection Service For Natwest Lost or Stolen Cards Is Open 24hrs a Day, 7 Days a Week *This is a call connection service provided by smart caller and calls to this Lost-Cards.co.uk 0843 number cost £0.07 per minute, plus your phone company’s access charge. Call charge information. We're currently experiencing high call volumes, Report a lost or stolen card / cheque book. From abroad: +44 1268 508 018, Telephone: 0370 909 3715 Call Connection Service For Natwest Lost or Stolen Cards Is Open 24hrs a Day, 7 Days a Week *This is a call connection service provided by smart caller and calls to this Lost-Cards.co.uk 0843 number cost £0.07 per minute, plus your phone company’s access charge. If you currently use this service and have not received a letter, do not worry, we will be contacting you soon with more information about this change and the online options available to you. To report your card lost or stolen, you can call us 24 hours a day on: 0370 6000 459 or … Existing customers can use the 'Message Us' feature in our mobile app; Existing customers can also use the ‘Chat now’ service via Online Banking. Card loss centre. To top it off NatWest also offer 4 years with 1/3 of National Express coach travel. The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. A free trial that has expired e.g. Open 24 hours a day. To top it off NatWest also offer 4 years with 1/3 of National Express coach travel. It’s a good idea to write down the name and ID number of the representative you speak to, just in case. The card launch follows a series of latest measures introduced by NatWest to protect vulnerable customers in response to the Covid-19 crisis. Jump to content. If you receive a call or email from NatWest that you are suspicious about, cease the call immediately, or forward the email to phishing@natwest.co.uk. thanks. Guernsey: 01481 703860 If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. Show me how to… Log in. NatWest ClearSpend is available to download from the App Store and Google Play. Welcome to NatWest. Lines are open 24 hours a day, 7 days a week. Information on our complaints process and how to make a complaint online. This can be handy perhaps if you have to pay suppliers prior to your customers paying outstanding invoices. Report a lost or stolen card / cheque book Mobile banking NatWest Invest Help with an application Telephone Banking and general enquiries for personal accounts The cost of your call will depend on what phone line you're using. Call us on: 0370 909 3701 or +44 1268 508 019 (if you’re outside the UK). To apply for a credit card you need to be aged 18 or over and a UK resident. If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can... Lines are open Monday to Friday 9am - 5pm except public holidays. I have a problem with a debit or credit card purchase / payment If you’ve made a purchase using your debit or credit card we might be able to help you if any issues arise. A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader. NatWest Business credit card - only £32 per year per card, 24.5% Representative APR - Apply now. For more information call the Business Card helpline. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. To apply, you must be a UK resident aged 18 or over. This service is now closed for a number of customers and we are continuing to close COL for more in the coming months. Have you noticed any suspicious transactions or think you're a victim of fraud? Return to start of screen / Access key details Skip to Menu Skip to main content. To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. Lines open: Mon-Fri 8am-6pm Sat 9am-1pm. Have a Credit Card with us? If your replacement card has not arrived within these timescales please contact telephone banking. You may find it useful to use our credit card repayment tool (opens in a new window). Find out more about reporting fraud on your account. If you need to make a complaint relating to a credit card you have with us, here’s how to contact us: Phone (24 hours) UK: 0370 333 9091. That means if you want to make a big purchase, for example plane tickets or a new sofa, a credit card could be a good way to help you buy now and spread the cost. You must have at least £20 available in your account. Lines are open Monday to Saturday 8am - 6pm. 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