After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Zero customer service, particularly regarding billing. Have anyone walk away from regus hidden automatic renewal. How regus allowed to get away with their hidden automatic renewal. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. It should also state the reason behind why you want to cancel the membership. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Don't be fooled by that. Michelle Spire Great discounts. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Prior to any renewal, our customers receive courtesy email reminders. Its nonsense in most cases and one should be able to continue with an office space. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Remember that I need to escalate this and if I escalate this it will not be approved.". We have sadly been with Regus since 2013. According to the contract terms, the last date of my membership with you is on {the date}. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Blue membership is free and includes only the discounts. This is not the case. Connecting your device to a video conferencing-enabled meeting room. We had to request our retainer (deposit) of over $6000 at the end of our lease. you pay $100 for membership for your first five months. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Who has the free mental bandwidth to keep track? As you can see from your statement of account, available online (e.g. They are so disorganized that they are billing for both accounts. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! You can call, but they don't know what's going on and have little to no authority to fix the issue. 205 0 obj <>stream endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. + Free Sample of Insurance Cancellation letter Template. Horrible Customer Service and Billing Practices! Your email address will not be published. What Regus did: I have tried ending my service with Regus but they won't allow me to end. Click End Membership. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. With office and coworking membership, can I keep using the same private office for consecutive days? Trustpilot is assessing this review in accordance with our flagging process. The reps refuse to escalate blatant misconduct on their part to their management. She advised me to consult the Agreement, which I did. Requesting your refund is easy. 25% off. If you refuse to pay their bogus invoices they will send you to collections. As a result, your current term will end on 31st December 2022. Id like to be able to help but havent been able to identify your account. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! They charged us for three months after we cancelled in August. if so what was their response. So, I don't think there won't be an issue with it. I had expected to be required to pay for 3 months through 2/28/22. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Please log on to your online account and check that your phone number and email address are correct. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Regus Online Account. Do not do business with this company! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Lorem ipsum dolor sit amet, consectetur adipiscing elit. You have not been charged fees for no reason, you have been charged correctly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. We ask all our customers to add an automated payment method to their account. I have a Regus lease and have been trying to cancel the agreement for the past two months. This company is completely disorganized, and crooked. I would recommend that anyone considering using this company to think again! Manage all of your workspace and business needs. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. If it has been longer than 30 days, please get in touch so we can investigate further. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. This does not apply to contract's renewal or expansion. Dont know how many days youll need? A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. I understand and appreciate that youre disappointed, and would really like to help. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. We have tried to explain how our agreements work. Such companies should not exist. It then states that you must provide this written notice at least three months before that end date. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Call us Buy now Interested in a product or service at this location? Unfortunately, on this occasion we were unable to provide it and for this we apologise. In case, there is any cancellation fee or refund, make sure to include the same in the letter. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I understand that youre disappointed. Yes DragonPass also sells lounge entry direct without the need for a membership. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. How did you work around that? Global Customer Service at Regus. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Did yours get refunded? Regus helps businesses find and create the right workplace for their people. If travelling as a couple do we need 2 memberships? This company is intentionally misleading customers to keep them in contracts. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Unfortunately, it becomes evident to any Regus customer, particularly any short-duration customer with an eye on cost, that the company exists to extort its customers. Assistant Global Customer Service at Regus. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. And why wouldn't he, he is sub-contracted to sell office space. This company bills you for services you do not use. The best guides, deals and tips for more frequent flyer points in Australia. It is IMPOSSIBLE to get them to stop charging. They will respond to your inquiry as soon as possible. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Termination or breach of the contract prior to the All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Assistant Global Customer Service at Regus. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. Questions and answers about starting, owning, and growing a small business only. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Comfortable, professional environments. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Best regards, I look forward to receiving more information from you. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. In November, when my circumstances changed, I attempted to give 3 months' notice to end the Agreement, as required per the Terms of Service. A member of our team will get back to you as soon as we have the details. Access thousands of business lounges across the world simply turn up and get to work. They answered us and asked us to show them an email we had sent with the specifications of the machines. Hi Josh, If processed correctly online, we would not be able to ignore your requests. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Copyright 2023 Community Evangelical Church. It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty.