We've got a number of ways you can get in touch with us through our community forum, social media pages or by phone and email. Find out if you can get one by heading to E.ON's smart meter booking tool. Contact us by phone. Meter mode - the letter in the bottom left or bottom right of the screen tells you which type of meter you have. So if you have a Secure Liberty smart meter and want to switch to OVO, there should be no problem. SMETS 1: This is the first generation of smart meter technology, known as SMETS 1 ('Smart Metering Equipment Technical Specifications'). On gas meters, do not write down any numbers from the following if your meter has them: the large dial, the dial marked 100 or any red . The 5 lights on the comms hub, from left to right: For SMETS2 meters in most other regions . This message can be a sign of connectivity issues between your In-Home Display (IHD) and smart meter. If your ECV is open and all your appliances are still without power, please call us on 0330 303 5063, or get in touch via online chat and well look into whats happened. -Check out our plans! EDMI ES-10A , ES-10B and ES-12B SMETS2 smart meters. For example, if the pointer is between 9 and 0, write down 9, not 0, If a pointer is directly on a number, youll need to look at the next dial before you write anything down, If the next dial is between 0 and 1, write down the number that the previous pointer was on, If the next dial is between 9 and 0, write down the number before the one the previous pointer was on. You may need to be patient, as while before checking this, as it can take up to 30 minutes for all energy use to record on your meter. Select the electricity fuel by pressing fuel button. To get a reading from these smart meters: If your gas meter has a serial number that has a K in it and starts with a BK-G4E, it will be an Elster smart meter. First, make sure your IHD is near your electricity meter, and try moving it closer. Download the user guide for your Chameleon IHD. Scroll down to Enable Supply and Press OK. | Ways To Avoid Them, [ Solved ] Why is my smart meter beeping?| beeping smart meter, Slow Down The Fast Running Gas Meter Causes And Solutions, How To Set A Budget On A Smart Meter Before It Gets Exceeded, Gas Meter Battery Failed Cost Of Replacing A Gas Meter Battery. Plus, some appliances use energy even when youre not actively using them, like your fridge. Find the type of smart meter that you have below to learn how to read it. Sometimes the display unit may temporarily lose its signal. The In-Home Display is designed to highlight areas of energy use (and more importantly wastage). 100119879. There was another customer posting here with lightning damage a day earlier than you. The meter will enter into the vend mode, and then you can enter the 20-60 digits code on the meter. But you do have the right to refuse a smart . Select the calendar button and choose what period you want to budget over. SMETS2 is the next generation, and current industry standard. If the electricity meters in a cupboard or cellar, it could be preventing communication. Make sure to switch to vend code, then enter the vend code. If you do run out of credit, your supply will not be disconnected on a Sunday, Bank Holiday, or between the hours of 4pm and 11am Monday through Saturday. They can also change depending on your meter manufacturer, eg: L&G or EDMI. Customers who previously had a standard credit meter for gas and another for electricity. Try again in case of a mistake, and if this is still not working, contact our customer service team on 0330 0414 902. . After that, Press B or # to OK the code, and you will get ACCEPTED and ADDED on the meter display. Each time you turn on another appliance, check your meter to see if it begins to move very quickly. If youre getting estimated readings for gas /or electricity on your OVO statements, and youve opted for daily or half hourly readings, it could mean that weve lost connection with your electricity meter either via WAN (Wide Area Network), or both WAN and HAN (Home Area Network). E.ON customers reported this inconvenience on consumer review websites. This can be caused by a number of reasons (including being out of range of the transmitter). When you book your smart meter appointment using the booking tool above, E.ON will run a personal eligibility check before confirming whether it can install one at your home. The Chameleon In-Home Display has a colour screen. It has a communication hub to display your home's dual fuel or single energy use. Do Prepaid Smart Meter Includes Standing Charges? Below is a response to one such gripe given by an E.ON representative: Sometimes we might lose connection with your smart meter. Shows "Available" next to the fuel symbol when EMCR becomes available. If that doesnt work, try turning it off and back on again to see if the in-home display reconnects back to the meter. You can adjust the brightness according to your display. To enter a vend code, you will need to press B to wake up the meter from sleep mode. A smart meter automatically sends information to your energy provider about how much gas and electricity you use. Expect to wait a few weeks (at least) for an available appointment date. The services and products mentioned on this website may only represent a small selection of the options available to you. If that doesn't work, please contact us. If this happens, you may need to send manual meter readings to your supplier until your smart meter is upgraded. Bottom of screen will show emergency activated and the amount remaining. For a map of the regions, click here. After that, Press 'B' or '#' to OK the code, and . Be kind, respectful and supportive For more information check out the video below. A further 10 million SMETS 1 meters have been upgraded to restore smart functionality. They re even able to remotely switch between these. On your E.ON smart meter display menu, find " Set Budget ". If the lever is in line with the pipe, that means the valve is open and allowing gas to flow through. Here to help you find your way around your smart meter In-Home Display. E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. If you cant find the answer to your specific question here, feel free to check out the OVO Forum, where youll be able to connect with other members in our online community to find your answer. Using arrow buttons find the number (0 - 9) you need to insert, once you have found it, press OK to confirm. While SMETS1 meters use 3G sim cards which make switching supplier with a smart meter difficult, SMETS2 meters are cross-compatible. If you find this article helpful, then please share it with others. This limit is lower when topping up by cash at 49. If the WAN light is on continuously or off completely, please reach out to our support team via our online chat so they can diagnose and fix it. You can check how much your standing charge is on your latest bill. It's a family-friendly community It's worth checking what meter type you have as some of our instructions below are dependent on whether you have an earlier SMETS1 smart meter or a newer SMETS2 smart meter. Press 'OK' to activate the emergency credit. -Book today! How To Read An EDMI Smart Meter 3 Ways If You Dont Know The Model, [Explained] What Is A PAYG Smart Meter? In that case, your meter isnt connected to a network and wont be transferring data. If the numbers on the meter stop moving, start to turn on one appliance at a time. To find out more about smart meters, check out our guides. If you would like to cancel the registration, click here to return to the Community homepage. Pres the blue A button on your main gas and/or electricity meter. Our Support team's web messaging and WhatsApp opening hours are: 8am - 6pm Monday to Friday. Timing out. But dont panic, whatever the fault may be, well be able to help. If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Thursday, 9am - 4pm Friday. Similar to the Chameleon IHD, this has a colour screen. Our complete UK Smart Meters Guide has all the details on what a smart meter is and its benefits. If this is the case, your Secure Liberty 100 smart meter will not be connected to HAN. Following that, give it around 24 hours to reconnect and start showing the correct data again. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message. Your meter not shown above? Another way to tell is to look for a Telefonica/Arqiva/WNC/Toshiba device with 2 to 5 LED lights on top of your electricity meter. 03782443. But if you have the Secure Liberty 100, youre onto a good thing. Make sure you write down the numbers shown on the display for each rate, such as day or night, low or normal, Rate 1 or Rate 2, A1 or A2, R1 or R2. This doesnt affect your energy use at all. For gas smart meters, press and hold the red button A for 5-10 seconds, this will then display 'Credit ON'. Why is my smart meter not connecting? It activates vend mode, which lets you manually add credit to your smart meter. If your balance falls below 2 and you cant top up your meter straight away, you can activate your emergency credit - 5 for electricity and 10 for gas. Press and release button A, and the meter will display the reading. Then its easier to see where you could save energy and money. Press OK again to open the Main Menu. Some of the restrictions that may preclude you from getting one are: Who are they for? Of the 29 million smart meters installed across homes in Great Britain so far, about 14 million are SMETS 2 meters. If you think you are using more energy that you should be on your Smart Pay As You Go meter, you can switch your In Home Display to a weekly or monthly usage view so you can track how much energy youre using per week or month. Together we can fight the climate crisis, while saving you money! If the screen has frozen completely and you cant even do that, leave it unplugged to discharge the battery, then plug it back in later and you should be back up and running without further issue. If youre looking to switch to us, well be ready for you soon so please keep an eye out, wed love to have you join us. If its going to take you over your limit, we'll let you know on screen and you'll be able to enter a smaller amount. Just be mindful that a higher bill doesnt always mean that your meter is faulty. Theres no evidence to suggest that this is harmful1. 5 flashes indicates a strong signal, but 3 flashes means its on the weak side. We promise to reply as soon as we can.. What's the benefit over a standard PAYG meter? These are usually easily fixed, so theres no need to worry! It can also be used to start the reconnection process (to get your supply reconnected), or enable Emergency Credit, which gives you extra credit to make sure your energy supply isnt stopped. You can do so via the following ways: We recommend setting alerts for when your energy credit is running low. If it just says EMERGENCY CREDIT without the exclamation mark and EC then that means youre not using it, but you have some available to use. Be aware that there is a standing charge payable every day. Its just to make sure your meter is behaving how it should be, and if we spot something a-miss we can get this sorted for you. Write down the numbers shown on the display. Finally, the light to the right of the keypad will most likely be flashing continuously. Note that the Government's 2020 deadline for a smart meter to be installed in every UK home has been pushed back to June 2025. Here's our quick guide to things you can check yourself if you think theres a problem with your credit meter. Or were you unable to glean enough information to do anything about it? but I have on a couple of occasions tried manual 'Vend Mode' without luck over the past year, figured it was time to ask. If you see a flashing red light on your E.ON smart meter, there is no need to worry. The easiest way to tell what kind of smart meter you have is to take a look at the numbers on the front of your meter. If you're still out of credit when it reaches 10am Monday to Friday then your meter will disconnect. If your meter says "EC OFFERED", press button A. While you wait, your IHD will be blank but, remember, your home is still connected to the energy supply, and your smart meter is still working. If the IHD display is on, but not showing any data, it could be because of one of these reasons: Its not close enough to your smart meter. The team can investigate the issue and schedule a same day emergency engineers appointment if needed. If you've got a number wrong use the return button to go back to the number you want to correct and press OK once corrected. If youre getting estimated readings for your gas use on your OVO statements, it means your gas meter signal isnt getting through to your electricity meter (via your Home Area Network or HAN). Need helping reading your E.ON smart meter? You might see estimated readings on your bill when youve just had your smart meter installed. Check out our energy efficiency page for our latest energy saving tricks and tips. The HAN (home area network) is a secure network that links devices within homes. If your circumstances mean that Smart PAYG is not safe or practical, it's really important that you talk to us so we can help. Once the upgrade is done, you can enjoy all the benefits and features of an SMETS2 meter. It simply means theres electricity running through the meter. Press and hold the pound button for ten seconds, and the budget screen will appear for your chosen period. It helps you reduce your energy consumption by: E.ON is currently aware that some of its customers' Smart In-Home Displays are erroneously showing usage of 99,999. If your IHD still shows the same message, check that the time is correctly set on the display. If you have a recording of the sound, that would be super-helpful too! We'll send you an e-mail with instructions to reset your password. 06890795 registered in England and Wales, VAT No. Ability to see what you're spending on energy in pounds and pence. Wait for 1 or 2 minutes, then press AAB on the meter. More help is on hand for this topic on the OVO Forum. Your IHD will show your standing charge each day, which usually refreshes around midnight. Thanks to a smart meter youll get the best of OVO Greenlight. Find out how much you can save with EDF Energy today. Decide how much you want to spend on gas or electricity per day, week or month. Very slowly (again, taking at least 30 more seconds), turn the isolation valve back to the on position, and see if the supply comes back on. You can delete any wrong digit using the A Button. A modular communication module: This allows for multiple Wider Area Network (WAN) and Home Area Network (HAN) options. For any more information, please contact us via our online chat function. Some noise from your meter is considered normal and often, odd noises will stop by themselves over time, so we recommend waiting for a few days to see if it fixes itself. Press 'A' or '*' on the smart meter keypad. Then press the, Seeing how much energy you're consuming and how much money you're spending in. See our guides for how to check the balance on your particular meter. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. As well as the different numbered buttons, youll also see a blue A and red B button on the keypad. If your bill shows a credit, well automatically add this to your account. In most instances, we're able to resolve the issue by repeating a service request that had previously gotten stuck. E.ON often receives similar questions regarding its smart meters. You can follow the S1 smart meter health check to troubleshoot and resolve your issue. Hopefully the IHD will reconnect to both meters after a minute or 2. Dont worry, this doesnt necessarily mean theres anything wrong. Send us a message on Facebook or Twitter from 9am - 5pm. Where To Get the Best Moving Boxes in 2022. If youre in a specific section or discussion, try to stay on topic Freedom to top up without leaving home, either on your smartphone with the E.ON Smart Meter App or online. Enter the entire top-up code reference number you get on your paper/email or app receipt. The meter will enter into the vend mode, and then you can enter the 20-60 digits code on the meter. The more bars you can see at the top of the screen, the stronger the connection to your smart meter. More information and review your options. Speech or hearing impaired customers can put 18001 in front of our phone number to use text relay at no extra cost. (E.ON representative). We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.