* Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Reporting Relationships Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Excellent communication & collaboration skills with strong ability to empathize with customers Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . We strive for Excellence Every Day by collaborating with our clients and colleagues. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The mission of our customer care teams exemplifies the need for humanunderstanding. Find out if you meet the requirements! Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. This role is designed for people who have strong empathy and communication skills. View this and more full-time & part-time jobs in Miami, FL on Snagajob. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Si es as, entonces ReedGroup es para ti! How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Acknowledging and resolving customer complaints. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. You have Their job is to help ensure customer satisfaction. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Work-Life Balance There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Our story starts with a simple, universal truth: Every business is a people business. at Alight Solutions. . A Customer Service Representative also handles concerns, complaints, or other issues. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight Solutions San Juan is looking for real people, who are passionate about customer care. You will These teams are a critical component of Alights health care,retirement and HR-delivery services. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. You will be notified during the hiring process which checks are required by the position. It is a very convenient Job I have ever worked. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Find out if you meet the requirements! We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. See our awards. You will be notified during the hiring process which checks are required by the position. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Customer Care Representative - with Growth Opportunities at Alight today! Health insurance is either BCBSIL or Kaiser depending on where you are located. Posting id: 823465203. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. You have successfully created a new job alert. Alight Solutions Health, Dental, Vision, Life Insurance and more. This job listing has expired and the position may no longer be open for hire. Must be able to work a flexible schedule based upon high call volume needs. This position supports Alight s benefits administration and HR BPO platform businesses. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. At Alight, we are reimagining how people and organizations thrive. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Full Job Description. Be Real with Alight and help us re-imagine how people and organizations thrive. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Get the latest news and information. Its a permanent virtual customer care representative Job. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Take the first step today by joining our talent community. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. You can deactivate or delete job alerts by clicking the button below. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Mid Level This may include assisting the caller in navigating the system as well. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Qualifications for a job description may include education, certification, and experience. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! We are Alight Solutions. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Pros. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. We strive for Excellence Every Day by collaborating with our clients and colleagues. You can also receive alerts via instant message. Lensa, Inc. - Lensa is a job search engine. Our story. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Bilingual (English/Spanish) Customer Care Rep - Virtual. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Find the best jobs in the US, apply in 1 click and get a job today! Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Try to use specific examples from your work or school history that relate to the question asked. These teams are a critical component of Alights health care,retirement and HR-delivery services. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. Alight is committed to a diverse workforce and is an affirmative action employer. This program provides you with the foundation you need to lead to a path of success. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Alight - 3.1 San Juan, PR. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our people are our greatest assets at Alight Solutions because People Matter! CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. We learn from one another, champion progress and challenge the status quo. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere.