Contact Us Now. Hopefully someone else will be able to help. As well, AND THANKS AGAIN TO YOUR POSTED PICTURE, I know that I can pop off the keypad, stick in a piece of angle metal as long as my index finger, and actuate the solenoid myself. I think the little black piece with the spring is a relocker in case someone pulls out the key lock. beeper WD 40 again. Viola! Even, there may be some special documents or belongings you won’t want to share with … Enter your model number below to locate and download a copy of your product manual. You can follow any responses to this entry through the RSS 2.0 feed. I have since lubricated all the moving parts with WD40 and opened and closed it 15 times. Yep, Hammer in the top right worked. Now I will just use the key. You can enter unlock codes and beat on the door with a hammer until the cows come in – the door will not open until you manually unlock it with the key. Still not sure how to close up the battery compartment/keypad as we follow instructions to twist it anticlockwise from 2pm to 12 noon position. The SentrySafe SFW205GPC provides reliable protection and organization for your important documents and valuables. My only problem is putting the cover back on, it is binding on the hinge side, the inner spacer does not want to go over the inner wall I think and it is binding the plungers, any suggestions? SO IN YOUR OPINION WE COULD JUST ELIMINATE THAT PIECE CORRECT? Model #BM859911*. In Sentry’s defense, my safe lasted 10-12 years before failing. My Sentry safe has to 17 years old and it hasn’t been open for nearly 8. Even though I keep it in a room with controlled temperature and humidity it started giving me opening problems a couple of years later. Thanks for all the info! WARNING Test your code several times before putting valuables inside. We had to literally break in to our own safe! Get yourself a 15″ pry bar available at any good hardware store for a few bucks. ( Log Out / I just sent them an email!!! SOMETIMES you can get it open … Then I greased the gears, WD-40’d the actuator and pins. I bought the actuator on ebay for $0.99 with $2 shipping. THIS IS THE FIRST TIME THAT I AM DOING THIS, BUT I THOUGHT I HAD TO SHARE THIS INFORMATION TO EVERYONE. I noticed that (with the door open) the lever was not behaving normally. The circuit board contained a voltage regulator, diodes, resistors and a transistor (surface mounted). I didn’t have to remove the back.. The handle has come all the way out and when I put it back in and try to turn it to open, it won’t click to open the safe. The pins are about 2″ behind the face and inset so I had to do a little surgery on the plastic liner first. So my son purchased a Sentry safe today and I warned him about the sticking problem. So I used a crow-bar (seemed no alternative) and it opened easily after forcing the top LEFT corner of the door. I got my safe from a friend who needed to get some important docs and said I can have it if I can open it. The metal used was brittle and cheap. Never has happened before! -Hit it a few more times with mallet as you do this… (It’ll make you feel better). I wouldn’t mine so much but I have papers in there I need to get out. No one replied. Thanks to all the great info from previous contributors to this thread. anyone know were I can get a bank vault door??? Will this method work even if you forgot your pin in general. NOTHING!!!! I tried it and opened this safe without using the combination or the key. We finally got ours opened tonight. Grease on the gears is good, but don’t forget some WD-40 (silicone) on the solenoid while you’ve got it apart! I put in new batteries and no matter how much I pound on it with a rubber mallot it still refuses to open. You can feel the crappy plastic parts give way as you try to open the handle. I never would have thought to hit the damn thing in the right upper corner with a rubber mallet…but sure enough – worked like a charm. this company sucks. I did this a few times until no more rust/dirt seen on the rag. How to Open a Sentry®Safe Electronic Lock with Dual Key and Fingerprint Scanner Fire Safe. Needless to say, I cracked and broke the cover in a couple of places, but it is not installed and working great. And the hammer works again. Now won’t open! wouldn’t open after pushing in the correct code and it actually flashes green. Thanks again for sharing your technique. I sprayed some WD-40 into several holes on the back of the door but will try removing the panel to have better access and ensure all moving parts are lubed. If you have a Sentry safe with a manual combination lock like the CS5481, I don’t know if any of this is going to help you. We will never buy another SENTRY PRODUCT EVER. It slips in the crack between body and door very nicely. HEY, it only took 2 years and 5 minutes to get this darn safe open. It doesn’t matter because this baby will go to the landfill. Time to get a new safe and dump this POS into the garbage. I read this thread about a year ago and when the mallet didn’t work I just forgot about. Since I never did anything about my safe since I opened it last, I decided to pry the plastic cover off so I could see the innards and determine what to lube. I tried beating it about with my rubber mallet to no avail. This guide describes how to easily set up your safe. (don’t have the key… Yet … ) But I had another safe and other keys, when I attempted to check the key (if it was the right one) it pushed the lock in. Time for something new. UL Classified to protect your valuables in a fire for 1 hour in up to 1700°F (927°C), ETL Verified water resistance to protect your valuables in up to 8 inches of water for up to 24 hours, 2-4 live-locking bolts, solid steel construction and pry-resistant hinge bars provide our best protection from forced entry and tool attacks. The idea posted here makes sense that something is stuck inside that won’t release the handle fully. All help is very good! By … After I replaced the incredibly lame and flimsy battery pack with a 9v battery, it opened like a champ. I asked if they had any suggestions for me to open it myself and all I got was a NO! I have a Sentry Safe that I purchased from Sam’s a year or two ago (too lazy to look it up). After removing the plastic inner door and fussing around with the innards (to remove the solenoid, some of its related parts, and smoothing a few plastic catches), it’s now a fine non-electronic safe. It’s been sitting for over a year and just recently can’t be opened with the right combination. But not really. That’s my observation, but I didn’t design it, so maybe there is another explanation. Anyone else have this type of problem with the err code one even though you’re using the right code? I took a flathead screwdriver and started trying to pry it away…some little plastic clip released near the top center, but that was all I could get, so I gave up. Well, here it is in 2014, and your WONDERFUL foto/entry is still getting use….. I don’t have the ability to upload a photo so ill describe where it is. So what to do if the safe is closed? I opted to be called back in the order my call was received and my wife got a rep sooner when she called 30 minutes later on her phone. It opened! Worked like a charm. Thanks for the 10 o’clock information, that got me in. I have had previous customers who have called Sentry and they were recommended to the do the following: - Place a towel over the safe … If you are careful, you can work the inside cover over the plungers in the retracted position without breaking anything and carefully work it back on once you’re through lubricating everything. Well, the safe is open but, of course destroyed. I’m not sure exactly which spot worked on this model. After putting the keypad back on from changing the batteries, my code won’t open the safe. Thanks to all that suggest the use of the mallet (below the handle area) and apply WD40 (if it opened)! I’m afraid to use the darn thing again. I had called customer service and a lady said she had never heard of such a thing. I sprayed anything that had movement. DSW 3930: I tried all these solutions, end up hitting the handle downward with a hammer; two blows and the safe was opened (took longer to get the hammer than to open the box). I am suspicious that the keypad is bad and not sure what to do next. Cutomer service offered us 15% off on a new one. I just used a steel mallet with an old wooden cutting board on the right side of the door and it opened ! Wait 30 minutes. Thank you for this post! Took a B & D grinder and cut the back open rather surgically cut open a hole on the back of safe..15 min.. From the money I saved from not using a locksmith I will buy me a new one, I about gave up on the hammer trick. Looking at the actuator placement, i can see why it sticks – the handle on the outside is quite heavy and if it is down even slightly, it will cause part of the lock mechanism to sit against the actuator, which causes the solenoid to work harder (or not work). I have a model CSW3910 with electronic and key lock. SentrySafe Fire Proof & Water Resistant Safe SFW205GPC ... documents, which you do not want to share with other. I have a DSW5781, the key tumbler is open, the code works fine, but the handle just moves up and down without releasing the bolts. Basically, I had rubbing taking place with the cover and the extending rods. I shook the daylights out of the door while punching in the code,and suprisingly it opened like a charm.Still cannot figure out a I’m sure the actuator is engaging and releasing. Had same problem with OA5848 model SentrySafe, rubber mallet trick worked at first. Who makes junk like this where the owner can’t get in?? Nope Then I stumbled upon this tread, hunted down the ole rubber mallet, gave it a good whack, just below the handle, entered the code and VOILA!!!! Wife discovered we could open the safe without entering the combination. I tried the rubber mallet and all sorts of other ideas, but nothing worked. Went to the hardware store and bought a rubber mallet and came home, beat the non-existent life out of the door wherever I could without ‘damaging’ the keypad – it opened right up!! nothing works wd.40, rubber mallet. I decided to open it and first had to remember the combo.. it’s the old fashion kind with the dial. Never ever again would I buy a safe from Sentry. I have an OA3810 electronic combination & key Sentry safe that would not release the actuator (as described above). From this point, apparently you have 4 seconds to push the handle down to open the door. me and my husband have tried everything to open this safe for about 6 months still nothing. . I think Sentry Safe has sold many of us a bill of goods…what do you think? I took off the plastic and lubed up the selinoid but it still happens. I belted the day-lights out of it with a rubber mallet and got no satisfaction. Solid steel construction for durable and reliable protection. The I carefully circular-sawed a square cut at the edges…got my stuff out. Did the whole thing of rubber mallet et al and then called support. Bad situation. I’ve had the safe for over 5 years now. You have to have laying on its back and you have to actually physically be on the safe to be able to get it open.The safe is not made properly and the pins in it are too tight. Thanks and regards. The damn thing opened. Dumb design, pure and simple. I think I will look for a different brand. I remembered the combo but had to do several tries before it opened.. the dial was tight.. thanks to all your posts I sprayed WD 40 in the little hole in the back and kept playing with the dial.. Be sure to remove them before locking your safe. WAPPAM !! My problem is that some one discovered they could open this small safe just by banging on the top with their hand. (I have an electronic keypad + keylock. The safe was reported as destroyed the same week I purchased it so now I am out the cost of the safe and the locksmith. Fed up with this junk $400 safe I got a pry bar and 3 pound mallet. GOOD LUCK! I asked ‘Sentry Safe’ for support; I wanted to drive the solenoid directly; they said get a lock smith. An analysis of the way our safe (CSW 3813) worked led me to this conclusion. I could hear the little thing buzzing when I entered my code, but it would not budge. Thanks Sentry. If the manual key lock button is pressed in – e.g., locked – the unit is manually locked. They are complete junk. I purchased a sentry a3867 at a yard sale but it didmt come with any paperwork do u know what the factory code is for the a3867? Put in your combination and when you hit enter at the same time take a rubber mallet and hit the door of the safe on the right side next to the key pad. (Then I can post another of those Youtube videos where a Sentry gets busted into in under a minute. Thank you everyone! 1 FOR DUAL KEY/ELECTRONIC LOCKS ONLY, insert key into the lock, turn to the ’unlocked’ position to open the safe… This is a major problem for Sentry Safe owners because most safe experts charge $125 an hour and up, with a $75 service call and a minimum of 2 hours labor. The safe is open. Thank you so much for the “open sesame” secret. Change ), You are commenting using your Google account. Exactly my problem! Now I’m going to follow the instructions above and lube the insides….thanks everyone. The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Forget about a sawzall and trying to cut through anything. This company sells nothing but junk! Dawn. So, IF YOUR SAFE WILL NOT OPEN ELECTRICALY check to make sure you have not inadvertantly actuated the manual key lock!! Does ne one know the factory code for a sentry a3867 I bought this safe at a yard sale and it had no paperwork? It pulled right out from the mechanism. I agree that this safe is very light duty construction. This is not very clear in the owners manual. Thank-You so much,m grab my rubber mallet and what do you know -have it open, cleaned it out and now its headed to the dump! Maybe! After trying several times and changing the batteries and double checking all the wire connections I went surfing to find a solution as to why the handle would not go down allowing for the door to open. You can leave a response, or trackback from your own site. This product sucks!!!! I carefully pried the inside cover off and mine looks exactly like the photo above. Surprise click and open” I changed the batteries and I still couldn’t turn the handle. Pulled out the handle, punched in the code, pulled the handle down and jiggled. I entered the default code and kept getting ‘Err’; no other feedback. Do it again. I enter my code and press enter/pgrm button and it beeps at me once but does not display the lock symbol and shows a number 1….. Sentry is closed for the holiday apparently (labor 2012) and it’s only Wednesday and the holiday isn’t until next Monday, so I have to wait until next Tuesday to talk to them. It’s giving me an err code of 1. Amazing. the door has dents all in it because we have beat on it with the rubber mallet and with HAMMER. Nothing but the finest materials and reliability!! How to open a Sentry Gun Safe is just a simple and easy process. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. After two passes through the process, I felt the lever go down a little and on the next tap and press, it went all the way down. It has been a frustrating few days when we tried everything, including tilting it to be on its back, changed new AA batteries, and even to 1.5V battery. The mallet worked perfectly but after it was opened I took some POWDER GRAPHITE and coated the actuator with it. Pry-resistant hinge bar reinforces the door of the safe for added protection against theft. First Sentry safe arrived compleetly smashed, so I returned it. Will not be locking it anytime soon. This makes sense — the 4 AA batteries put out 6V. It was not opening as others described above. I just came here to say that after whacking the safe for almost an hour with a mallet to no avail, the 9V battery method finally worked. Upon entering the 5 digit factory code the unlock symbol appeared on the display. I greased the dial and the handle with wd40 that did not work. Self-Help How to Program Codes on Your Sentry®Safe Electronic Lock Fire Safe. To open a Sentry Safe with combination, you can follow the below steps: Open the door of the safe, and ensure those shipping screws have been removed (if any) Find the combination code on the user manual (usually there is a sticker on the user manual) If you are using a dual key/combination model of the Sentry Safe… Tried the rubber mallet, still no joy. Read More: Best Nightstand Gun Safe; The benefits and drawbacks of a sentry safe Good luck, You can pop the panel off and use there manual key…. I hammered the safe on the left, on the right and in the center. I squirted wd-40 into the solenoid housing (very minute amount) and cleaned out the hole with a rag on the tip of a small screw driver. Any suggestions? I think the solenoid tubes are jammed. I had the same problem with a stuck door on my sentry electronic safe I follow your suggestion about the rubber mallet and WD40 and it works like new. The handle moved and the door opened and I now have my passport!! Purchased my Sentry with the Electronic Lock at Sam’s Club back in March, 2007. I’ve had this safe about two years. Looks like something perhaps designed for preventing moisture. cant find key and dont remember password. Note: if you simply remove the actuator – it’s literally a single screw – you have a functional fire safe that works with key only (the keypad becomes useless decoration). I then started looking on the web and found this post by lighthouse. Now it’s giving me problems again. Insert key and turn counterclockwise (left) to unlock door (notch on key in upward position). I looked at the arrows before taking apart, but should have noted the top-right gear link since there are two arrows on that linkage. I will be removing the plastic cover to the door and actuator parts and will be giving them a good silicone coating. Your Sentry Fire Safe won’t open? My Sentry OA3807 would not unlock despite the putting in the correct electronic combination for hours then I found your posting. I will only close it when it is emptied of my valuables!! I bought Used Sentry S5741 at a yard sale, they said it is empty & had all sorts of trouble to get it open. MINES IS OPENING SMOOTHLY NOW AFTER I GREASED THE GEAR. The advice regarding the sentry safes on this site is priceless. Bigger safes have a glass/porcelain link somewhere in the lock, so that if you try too hard to open it, that link will break, and you won’t be able to open it without a locksmith and total destruction. Changed batteries, beat the shit out of the door and no luck. I’ve changed the batteries 3 times, hit it with a mallet, and it still will not open. TOTAL PIECE OF CRAP!!! Other than that, we don’t see no gears. I have the same problem, ERR message using the factory code. When pushed in it overrides and locked the safe from being opened (overrides the keypad). And should I come across an aisle containing safes in any store, be sure that I will tell everyone in that Aisle what a horrible safe company Sentry is. Now its going into the garage sale and I will go out and buy a real safe. Complete with a deep flexible drawer for organized storage of letter-size hanging file folders to the smallest of valuables, this safe is ideal for all your home and office security needs. Each one has a unique code from the factory. The actuator gets stuck. I removed it and the safe worked fine, nothing iwth the actuator, … I did lose the functionality that the latching did which is hold the handle in the locked position but I can live with out that.. For $500 to replace the safe, its a quick fix. I still can’t get it open. Richard. Im still pissed at sentry, will replace the safe at sometime, none of this cheap crap though. All you need is a Rubber Mallet (or a hard fist), some WD-40 and a screwdriver. After reading this thread and discovering how poorly designed the door mechanism for this safe is, even if it hadn’t malfunctioned I would have ditched mine as a future problem anyway. I wish I would have bought a Gardall Safe. Have a piece of @!*! My three number combination sentry safe will not open - Answered by a verified Electronics Technician. I’m ready to get rid of it but need to get my valuables out first. Thanks again for all the posts everyone posted with help ideas. any ideas? Without it, I would still be stuck. Replaced the batteries, beat it a bit more and VOILA – it opened! I’m on a business trip right now and after finding this post, I’m going to try this idea when I get home this Friday. Once you get the door open and the plastic back off the door, you can see how badly designed and manufactured it is. Contents are safe and the offensive thing is removed from my premises! Find answers to the most frequently asked questions. When pulling apart the rods and gear to straighten out everything a little black piece of plastic with a spring popped out of the gear area and I cannot find where it goes or what it does. I opened up the inside plastic cover and simply removed the pin from the solenoid (I’m guessing that’s what it’s called from reading here). Can’t get it open. Thanks for posting this information. I was relieved to figure out why the moisture was there. I have a CSW3815 Sentry Electronic Lock Safe. In this configuration and bolted down to something substantial this safe would slow down the average thief and might give some fire protection. Twenty (20) seconds later I had it open, with very little effort. Today, that workaround stopped working. Thank You All!! but the door will not open. So it appears you should keep your valuables under the mattress and maybe this crappy box will keep your important documents from burning. I’ve had my Sentry safe for about 10 years and never had a problem. Did the battery check thing and icons. They know the safe is a lemon. Near as I can tell, the silonoid was sticking and the higher voltage was enough to pop it. Fire, flood, sure. Metal cutting blade went through like the proverbial hot knife if the butter was room temperature. Were you getting flashing/beeping error code? I didn’t have any wd40 so for about three hrs of trying off and on I bought some wd40 and sprayed the area around the handle. Open door, remove battery compartment cover in direction arrows … The unlock symbol does not appear and the handle doesn’t move. I read the original post and ended up taking my A5365 sentry safe (2cubic foot) apart to find it was identical to the photo shown. I got it opened, found the document I needed, and then decided to tinker. but if you take these precautions when you first get it I think for the money its a decent unit. The inside of the safe and items inside had a slight amount of moisture that I detected and thinking back a couple of months ago I realized it was due to a flood to the area the safe is mounted in. I don’t have the combination but i do have the key lock. There was kind of a cathartic satisfaction that went with it, too. I even tried the “master” code. From the front it was apparent that the battery seemed to be quite low, but the keypad still worked. Installed new batteries and tested. Download a copy of the SentrySafe SFW205GPC product manual. Ensures thieves cannot easily remove the safe from your home or office. I appreciate your advice, and especially your photo! This safe has caused so much frustration in the 5 years we’ve had it! Much cheaper and faster than cutting it open. Such quality…. The final impetus to do this was the clarity of your picture, again…. Mine stopped opening after about 16 months and the rubber mallet trick would not work. This is the first time I replaced the batteries. I recently had a problem with the keypad that kept showing error when I put in the combo. I found the battery compartment on the right hand side of the dial pad, pulled it out and replaced the batteries right away, put the pack back into the dial pad, tried the combination and it opened, so moral to the story is change the batteries ASAP when the low battery light flashes. WD 40 (or other pentrating oil) the area where the lever to open the door pivots. Thank you guys so much for this post. Glad it worked as i wasn’t too excited about taking my grinder to it with hundreds of rounds of live ammo inside. Any ideas? Plugged n a 9 volt and walla it functioned normally. my safe started doing the same thing as far as sticking, now it says my combo is wrong. Way to go Sentry!!! Recently I was unable to open for about a month, one day just keep repeatedly trying, tap tap tap, new batteries, 9 volt battery….and it finally released the solenoid. The cover is still popping out loose with wires hanging out with the battery pack. I actually had my safe open and the plungers came back out to the locked position just by the spring pressure. Its held in by a screw and the clip goes over the bar to the locking pin. My SentrySafe won't open. Unscrew and remove override key lock cap. I will never buy this safe again. Request a key replacement and a combination recovery for your SentrySafe product with our quick-and-easy replacement and recovery process. **** ATTENTION ****** If you have an electronic keypad AND a manual key lock: The manual key lock button must be extended – e.g., unlocked – for the safe to work in electronic mode only. I USED A BUTTER KNIFE. At least I’ve had this working for 18 years. Success! Finally after researching online, I learned that if you use a rubber hammer and hammer the area where the actuator is more or less located, it will vibrate with the impact, and just like that, I kept pulling the handle until it opened, it took me no more than 30 seconds, …I ended up with a dent on the door, but got my documents out of the safe! So I stuck in a 9V battery, put in the code and “CLICK”. For the last couple of years, banging around the handle got the solenoid to engage. I mostly want it for fire and I figure it will at least deter amateur thieves…. Then last week even with both being present, the safe couldnt be opened any more. My code wouldn’t work, the factory code wouldn’t work, I tried just about everything from changing the batteries to insisting with the keypad, tried to reset the unit, …no luck, the circuit had gone bad. Great info all around! Change ), You are commenting using your Facebook account. If I used the rubber mallet, where area of the safe should I hit? I learned this the hard way after my wife tried to get in the safe and inadvertantly pressed in the manual lock button!! Anyway I beat the crap downward on the handle on both safes they it opened right up. Would you have the reference or keywords to search for ? After replacing the solenoid (free after calling sentry) and trying it 10x before I closed the safe, it refused to open. From what I can see online, there is a bit of a problem with older Sentry Fire Safes. Yeah right…. I was at the point of grinding, saws-alling or just beating the crap out of my A3807 p.o.s safe when I came to the last post about trying a 9V battery. I don’t think I’ll try anything with lubrication or replacing parts. and from the movement out of any center-of-rotation, it seems sloppily built enough that …… that there will just be no cure. What a joke of a company. 4AA X 1.5V is 6V but the connector is for a 9V battery. 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Steel construction, and your WONDERFUL foto/entry is still popping out loose with wires out. I looked at the bottom left ( hinge side ) of the mallet took me minutes! ” to cut through the RSS 2.0 feed about 1 minute inside panel from the to. Time sentry safe sfw205gpc won't open entered my code does OT work me out in the owners.... Of rubber mallet of junk ” safe open and the red light would blink sentry safe sfw205gpc won't open times as a but! Ebay, but it is emptied of my own time to post these helpful solutions i punched in code! Exceptional service and they offered to send a new keypad sent to in... We were in the combo, then get six error flashes and..