If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN. Our banking app is like having a bank in your pocket, always open and you can do lots of the things you would do in a branch or over the phone - except faster. Then choose 'Manage your debit card' or 'Manage your credit card'. From abroad: +44 1534 282850  Product fees may apply. There are various department wise contact numbers that you can use to directly reach out to the department and clear out your queries. Calls may be recorded. A notch has been carved out of the side, to help you identify which way to insert your card into a cash machine or card reader. If outside of our opening hours, please leave a message and a member of the team will contact you as soon as possible. If you’ve made a purchase using your credit card we might be able to help you if any issues arise. Isle of Man: 01624 637676  To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away. It's a regular payment made from your card, like a subscription to a publication or a service, such as a television streaming package. Open 24 hours a day. From abroad: +44 1534 282300. Southend-on-Sea. Writing to us following the instructions on the back of your statement. Calls may be recorded. If you’ve made a purchase using your credit card we might be able to help you if any issues arise. Visit our fraud & security section to get more information about reporting fraud and further details on how we may try and contact you. Want to leave us some feedback? You can withdraw up to £300 from a NatWest or Tesco cash machine if you're a fully active online or telephone banking customer and if you aren't we'll still let you withdraw up to £60 to tide you over. Product fees may apply. If you've lost your card or cheque book, or you've had it stolen, it's important to let us know as soon as you can... Lines are open Monday to Friday 9am - 5pm except public holidays. Calls may be recorded. NatWest’s student credit card is not only designed for student life, but also to help young people build a strong credit history. Southend-on-Sea. Post. Show me how to… Log in. To top it off NatWest also offer 4 years with 1/3 of National Express coach travel. Lost / Stolen credit cards. You'll need to be registered for Telephone Banking to get started. During this time interest will continue to be applied to the balance, this is likely to result in your balance being higher at the end of … The card launch follows a series of latest measures introduced by NatWest to protect vulnerable customers in response to the Covid-19 crisis. To apply, you must be a UK resident aged 18 or over. NatWest Business credit card - only £32 per year per card, 24.5% Representative APR - Apply now. If you are experiencing an issue with our mobile app, you can contact us for support... Telephone: 0345 366 7004  Mobile banking To report your card lost or stolen, you can call us 24 hours a day on: 0370 6000 459 or … Card loss centre 0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526 Open 24 hours a day. Credit cards That means if you want to make a big purchase, for example plane tickets or a new sofa, a credit card could be a good way to help you buy now and spread the cost. NatWest Invest Help with an application Telephone Banking and general enquiries for personal accounts The cost of your call will depend on what phone line you're using. From abroad: 00350 200 77737. Lines are open Monday to Friday 9am - 5pm GMT except public holidays. There are a number of different ways that a NatWest credit card bill can be paid. Call Connection Service For Natwest Lost or Stolen Cards Is Open 24hrs a Day, 7 Days a Week *This is a call connection service provided by smart caller and calls to this Lost-Cards.co.uk 0843 number cost £0.07 per minute, plus your phone company’s access charge. Noticed suspicious transactions or need to report a lost card? Overseas: +44 1268 508 018. It’s a good idea to write down the name and ID number of the representative you speak to, just in case. You can use your business credit card to pay for goods and services or withdraw cash anywhere in the world. Concierge service Call the NatWest loss & theft department directly at any point of the day. If you urgently need our help within the next 72 hours please phone us - wait times are currently higher than usual. Information on our complaints process and how to make a complaint online. NatWest Group customer contacts. Overseas: +44 1268 500 813 Step 1 - Credit card payment break When you request a payment break, your monthly payments will be reduced to £1 for 3 months. UK: 0333 202 3330 CAG Ticker. You can call NatWest’s credit card services 24/7 at 0370 333 9091 both from the UK and from abroad (adding the +44). Security may be required. Lines are open Monday to Saturday 8am - 6pm. Card services You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on: 0370 333 9091 (overseas +44 1268 508 018) Relay UK: 18001 0370 907 0010 Accessibility information (opens in a new window). We're always looking for ways to improve. Calls may be recorded. 18001 0345 711 4477 for Relay UK. To apply for a credit card you need to be aged 18 or over and a UK resident. UK: 0370 600 0459 Overseas: +44 1268 500 813 Minicom: 0800 917 0526. The Cards Online (COL) service is closing for new and existing users. Lost or stolen cards. Calls cost 2,50p per minute plus your phone company’s Access Charge. Outside these hours please call 0800 032 5963 (+44 131 339 7609 from outside the UK). Online Banking services Log in - step 1 Choose how you'd like to log in. Credit Cards Credit Card accounts assigned to RBL Bank Effective 15 November 2013, The Royal Bank of Scotland plc (now known as NatWest Markets plc) credit cards portfolio has been transferred to The Ratnakar Bank Ltd. (RBL). This service is now closed for a number of customers and we are continuing to close COL for more in the coming months. Lines are open 24 hours a day, 7 days a week. Online Banking services Log in - step 1 Choose how you'd like to log in. Calls may be recorded. You can change your address for your credit card by: Contacting us via live chat online. UK 0370 010 1152. Credit Cards Credit Card accounts assigned to RBL Bank Effective 15 November 2013, The Royal Bank of Scotland plc (now known as NatWest Markets plc) credit cards portfolio has been transferred to The Ratnakar Bank Ltd. (RBL). For All Natwest Credit & Debit Cards. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Minicom: 0370 154 1192 . NatWest Group customer contacts. Like most UK credit cards, our range of cards offer 56 days interest free credit on purchases if you pay your balance (and your previous month's balance) in full and on time each month. If you’ve tried to contact the company and still need our support, you can contact us using the number on the back of your card Monday-Friday 8am-6pm. Mortgages Overseas: +44 1268 508 018. Fraudsters may claim to be the bank to try and access security information. ibanking You can use your customer number or your card number. Minicom: 0800 917 0526. SS1 9AJ Below is a list of the same. The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. Simply tell us your personal details. thanks. If you'd like to talk about the options, or cancel your credit card, please contact Credit Card Services. Calls may be recorded. (Opening hours may vary on public holidays) Calls may be recorded. If you don't get the best service, we always encourage you to tell us, so that we can put it right. Contact NatWest Credit Cards Services (Classic Customers) 09042890159. Have a credit card with NatWest? Calls charged at standard network rate. NatWest application helpdesk 0345 3030 299 Minicom: 0800 404 6161 Open Monday to Friday 9am - 5pm, closed Sat-Sun. It is shown as 'Expires End MM/YY'. For business banking support or if you're struggling financially you can call this number: 0345 711 4477 +44 870 511 4477 from outside the UK. Calls cost 2,50p per minute plus your phone company’s Access Charge. There is no interest free period on balance transfers. © The Royal Bank of Scotland International Limited trading as NatWest International, Savings Builder - savings of £50 - £25,000, Premium Saver - savings of £25,000 - £1,000,000, Cash Management - manage multiple currencies, ibanking - manage multi-currency accounts, Locate your nearest branch or cash machine. You can contact our Telephone banking team by calling... For customers resident in the Channel Islands, Isle of Man or Gibraltar. Report a lost or stolen card / cheque book Gold customers have access to a 24/7 concierge service... Gold customers have access to Ten, one of Europe's leading concierge services, helping them make the most of their valuable free time - from flight and holiday bookings to last minute gifts. Overseas: +44 1268 508 018. With our new Voice ID security feature for Telephone Banking it will authenticate you using your voice, so you don’t have to use your password. Card loss centre. Telephone: 0333 202 3330 Gibraltar: 200 77737 Open 24 hours a day. Calls may be recorded. Call charge information. If you need to call us, here's the numbers you will need. We're really pleased you've received great service from us. If you need to use your credit card abroad, just look for the Visa and Mastercard logos in retailers or on cash machines, then use your card as normal. Card services You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on: 0370 333 9091 (overseas +44 1268 508 018) Relay UK: 18001 0370 907 0010 Accessibility information (opens in a new window). Fraud reporting. With increasing comfort of card-less transactions, it is becoming easy to lose your credit or debit cards. This can be handy perhaps if you have to pay suppliers prior to your customers paying outstanding invoices. Calls may be recorded. Fraud reporting. A regular debit or credit card payment is not a direct debit or a standing order. If you receive a call or email from NatWest that you are suspicious about, cease the call immediately, or forward the email to phishing@natwest.co.uk. From abroad: +44 1624 637190  How can NatWest help you? From abroad: +44 (0) 20 8763 3040. Telephone: 01534 282300  To check the progress of a credit card application, please call us, select option 4 and a customer service officer will be happy to help you. Have you noticed any suspicious transactions or think you're a victim of fraud? The service allows you to withdraw money from your account using a security code instead of your card. To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. Return to start of screen / Access key details Skip to Menu Skip to main content. Visit our Security Centre for more information and advice. It has delivered £250,000 to around 750 customers since 25 March. Gibraltar: 00350 200 14477. Ask Cora a question, search our FAQs and find useful contact details in our Support Centre. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. Credit Card applications (8am-6pm, Monday to Friday) UK: 0370 333 9092. From abroad: +44 1268 508 018. Telephone: 02392 676060  Students can manage their account online or over the phone 24/7, and can even set up text message alerts to remind them to pay for things like rent and bills. You can use your customer number or your card number. The Emergency Cash service can only be provided to you at the time of card cancellation. Guernsey: 01481 703809  Open 24 hours a day. If your query isn't urgent, please consider the following alternative ways to get in touch with us: Reporting fraud NatWest ClearSpend is available to download from the App Store and Google Play. Credit card fees If you’re looking at your credit card statement, two types of fees could occur: late payment fee or over limit fee. PO Box 5427. Faster, easier, more secure banking over the phone With our new Voice ID security feature for Telephone Banking it will authenticate you using your voice, so you don’t have to use your password. Call us on: 0370 909 3701 or +44 1268 508 019 (if you’re outside the UK). Contact NatWest Credit card fraud (Personal customers) 09042890159. The card launch follows a series of latest measures introduced by NatWest to protect vulnerable customers in response to the Covid-19 crisis. Debit Card about to reach its expiry date. Sending us a message via the Mobile Banking app. Please remember that when you call, we’ll ask you some security questions to confirm your identity. If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN. Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK). Call charge information. By phone You can call NatWest’s credit card services 24/7 at 0370 333 9091 both from the UK and from abroad (adding the +44). Calls may be recorded. Telephone banking Calls may be recorded. You can change your address for your credit card by: Contacting us via live chat online. Credit card eligibility checker Our credit card eligibility checker will let you know how likely you are to be eligible for a NatWest credit card. Wherever you are in the world, emergency medical assistance is just a telephone call away... Telephone: 020 8763 3040  ESSENTIAL:: Read our Customer Services Guide!!! Minicom: 0800 141 3999 . Making it as easy as possible for you to get in touch with us. NatWest Online Banking is easy, secure and lets you do all the things you need to do to manage your money online. Please get in touch straight away if you’ve noticed any suspicious transactions on your account. You may find it useful to use our credit card repayment tool (opens in a new window). Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. Call charge information. If you need to make a complaint relating to a credit card you have with us, here’s how to contact us: Phone (24 hours) UK: 0370 333 9091. Have a Credit Card with us? If you're using ibanking and you'd like to speak to someone about an issue you can call... Lines are open Monday to Friday 9am - 5pm (except bank holidays). Need to contact us about your existing accounts? Credit Expert or Amazon Prime; A regular payment e.g. Lines are open Monday to Friday 9am - 5pm except public holidays. SS1 9AJ UK: 0370 600 0459 Calls charged at standard network rate. If your card is damaged or lost, you can order a replacement online in less than 2 minutes – that's less than half the time it takes if you were to phone us (5min 10s). A free trial that has expired e.g. Annual fee waiver - the Business credit card is free for the first year. Our call centres are open 24/7 for basic banking enquiries. I have a problem with a debit or credit card purchase / payment If you’ve made a purchase using your debit or credit card we might be able to help you if any issues arise. Lines are open 24 hours a day, 7 days a week. Credit card fees If you’re looking at your credit card statement, two types of fees could occur: late payment fee or over limit fee. Contact information for NatWest Credit card fraud (Personal customers) with its free or geographic phone number. Pay using Mobile App The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. To apply, you must be a UK resident aged 18 or over. The first step should always be to contact the retailer or company involved as this is often the quickest way to resolve any problems. Calls cost 7p per minute plus your phone company’s access charge. We're currently experiencing high call volumes, Report a lost or stolen card / cheque book. If you currently use this service and have not received a letter, do not worry, we will be contacting you soon with more information about this change and the online options available to you. Overseas +44 1268 508 019. NatWest Card Services. Choose 'Report your card lost and order a replacement' or 'Order a replacement for a damaged card'. Welcome to NatWest. Post. It’s a good idea to write down the name and ID number of the representative you speak to, just in case. To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. Can I use my NatWest business credit card abroad? Your debit card will arrive at least 1 week before the existing card is due to expire. NatWest will NEVER ask you to click on links through a Text or an Email to log into your Online Banking or Mobile Banking App. Record your calls!!! Sending us a message via the Mobile Banking app. Card services You can contact our credit card team via secure messaging within your mobile app, or alternatively please ring on: 0370 333 9091 (overseas +44 1268 508 018) Relay UK: 18001 0370 907 0010 Accessibility information (opens in a new window). NatWest is the first bank in the UK to offer isolated customers a fee-free cash delivery service at their doorstep. Making it as easy as possible for you to get in touch with us. Calls may be recorded. Experienced great service with us? Use our online form to nominate the member of staff for a service award. Calling the number on the back of your card. If you have any questions here are the contact numbers... Telephone: 0370 333 9091  NatWest customers could be tricked into handing over their personal and bank details Credit: PA:Press Association. App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Find out more about reporting fraud on your account. If your card is lost or stolen then please call us straight away on one of the following numbers: UK: 0370 600 0459, Relay UK: 18001 0370 600 0459 Overseas: +44 1268 500 813 The NatWest accessible credit card is a new card design developed with and accredited by the Royal National Institute of Blind People that makes it easier to use your credit card if you are blind or partially sighted. To apply, you must be a UK resident aged 18 or over. Open 24 hours a day. Minicom: 0800 027 1395. When you get back home you'll see the purchases and withdrawals you made abroad shown in the local currency, then exchanged into pounds sterling on your statement. Jump to content. Learn more about Voice ID Students can manage their account online or over the phone 24/7, and can even set up text message alerts to remind them to pay for things like rent and bills. Existing borrowers: +44 1624 632323  If you have a Relationship Manager, please contact them. Minicom: 0370 154 1192 . Product fees may apply. Calling the number on the back of your card. Gold travel insurance helpline Existing customers can use the 'Message Us' feature in our mobile app; Existing customers can also use the ‘Chat now’ service via Online Banking. Overseas: +44 126 850 8020. These are the same details you use to log in to online banking. Online. We want to make it easy for you to tell us when things go wrong, resolve your complaint without delay and make sure you are satisfied with how your complaint was resolved. Outside these hours please call 0370 600 0459 (+44 1268 500 813 from outside the UK). Calls may be recorded. New borrowers (Buy to Let only): +44 (0) 1624 632345, Solicitor Redemption request Fax line: 01624 637014, Lines are open Monday to Friday 9am-5pm except bank holidays. To top it off NatWest also offer 4 years with 1/3 of National Express coach travel. To apply for a credit card you need to be aged 18 or over and a UK resident. You bet! Just look out for the MasterCard logo. The following options are available for current account holders, if you are a credit card only customer please arrange a payment through your own bank. Show me how to… Log in. Contact NatWest Credit Cards Services (Classic Customers) 09042890159. Call charge information. If your replacement card has not arrived within these timescales please contact telephone banking. Security may be required. Your feedback is important to us - we really appreciate you taking the time. Simply tell us your personal details. For All Natwest Credit & Debit Cards. If you’ve tried to contact the company and still need our support, you can contact us using the number on the back of your card Monday-Friday 8am-6pm. To report your Visa debit card lost or stolen and use the Emergency Cash service, please call our Card loss centre straight away. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. Visit today to see how we can serve you. Lines are open Monday to Friday 9am - 5pm GMT (except bank holidays). You'll need to be registered for Telephone Banking to get started. Calls may be recorded. Calls may be recorded. Guernsey: 01481 703860  To apply, you must be either a Limited Company, UK public sector organisation, Partnership (of 4 or more partners) or a Charity without individuals as trustees with an annual turnover of £2m+ and maintain a business bank account in the same legal entity name with NatWest. Calls cost 7p per minute plus your phone company’s access charge. Visiting us in branch. Use our online form to give feedback. Contact information for NatWest Credit Cards Services (Classic Customers) with its free or geographic phone number. International: +44 161 933 7239 Voice ID is available to telephone banking customers aged 18+. From abroad: +44 2392 676060. Call Connection Service For Natwest Lost or Stolen Cards Is Open 24hrs a Day, 7 Days a Week *This is a call connection service provided by smart caller and calls to this Lost-Cards.co.uk 0843 number cost £0.07 per minute, plus your phone company’s access charge. To report your card lost or stolen, you can call us 24 hours a day on: 0370 6000 459 or … Log in to NatWest Online Banking . Return to start of screen / Access key details Skip to Menu Skip to main content. Need to make a complaint? Isle of Man: 01624 637190  The date on which your debit card will expire is the last day of the month in the year printed on the front of your card. Dedicated broker line: +44 1624 632444  Email: internationalassistance@healix.com. In some cases, victims have … From abroad: +44 1481 703860  Calls may be recorded. Card loss centre 0370 600 0459 (overseas +44 1268 500 813) Minicom: 0800 917 0526 Open 24 hours a day. This service is now closed for a number of customers and we are continuing to close COL for more in the coming months. From abroad: +44 2381 244182. Netflix ; If you are still unable to recognise the transaction then please contact us to report fraud or suspicious activity on your account. Lines open: Mon-Fri 8am-6pm Sat 9am-1pm. Calls may be recorded. Lines are open Monday to Friday 9am-5pm except bank holidays. Please be prepared to answer some security questions so we can verify your identity. From abroad: +44 1268 508 018, Telephone: 0370 333 1993  NatWest will NEVER ask for your full PIN or Password when identifying you on the phone or online, and will NEVER ask for Card Reader codes on the phone or when logging in. Lost / Stolen credit cards. Calls cost 2,50p per minute plus your phone company’s Access Charge. Visiting us in branch. Lines are open Monday to Friday 9am - 5pm except public holidays. Overseas: +44 161 933 7239, UK: 0800 161 5153 Remember you'll need to have money available in your account before you can withdraw it. Make larger value domestic, international payments or book an appointment with your Premier Banking Manager. Security may be required. Here's how to report it... Jersey: 01534 282850  If you want to transfer a balance to your credit card please call the NatWest business team. For more information call the Business Card helpline. Calls may be recorded. Calls may be recorded. We've got lots of ways to easily manage your credit card, find out how to manage your credit card online. The Cards Online (COL) service is closing for new and existing users. We have dedicated mortgage teams who can help answer your mortgage questions... Channel Islands, Isle of Man or Gibraltar properties, Jersey: 01534 282262  Hi there, I would like to send a SAR letter for my Natwest Credit Card, can anyone confirm if the contact details are the same as that used for bank accounts, or do I need a different address? Log in to NatWest Online Banking . If you need to make a complaint relating to a credit card you have with us, here’s how to contact us: Phone (24 hours) UK: 0370 333 9091. Call us on: 0370 909 3701 or +44 1268 508 019 (if you’re outside the UK). Contact information for NatWest Credit Cards Services (Classic Customers) with its free or geographic phone number. Writing to us following the instructions on the back of your statement. You must have at least £20 available in your account. From abroad: +44 1268 508 018, Telephone: 0370 909 3715  It has delivered £250,000 to around 750 customers since 25 March. Lost or stolen cards. NatWest Card Services. If you currently use this service and have not received a letter, do not worry, we will be contacting you soon with more information about this change and the online options available to you. Credit card eligibility checker Our credit card eligibility checker will let you know how likely you are to be eligible for a NatWest credit card. Interest free credit - If you pay your balance in full and on time, you can benefit from up to 56 days' interest free credit on purchases. NatWest’s student credit card is not only designed for student life, but also to help young people build a strong credit history. PO Box 5427. Their working hours vary. NatWest is the first bank in the UK to offer isolated customers a fee-free cash delivery service at their doorstep. Call, we ’ ll ask you some security questions to confirm your identity, report a card! You call, we ’ ll ask you some security questions to confirm identity... 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