Read honest and unbiased product reviews from our users. Henckels knives are known for their premium forged cutlery that has been made in Solingen, Germany since 1731. Placed an order, got cancelled after 2! Your browser's Javascript functionality is turned off. Do not purchase from this company. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. Ill get into the fine details of whats on offer, feedback, and more. Verification can help ensure real people write reviews about real companies. I will be updating this blog once I hear back from them. By clicking Sign Up, you are agreeing to our. The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. Select your product; Submit your name and email; Confirm your details; . If its an 8 fry pan, then thats exactly what youll get. This webpage is for product registration . But when things go sideways they have no recovery. New! Dont forget to indicate the name of the product and your country. Needless to say, the days passed and no refund appeared. Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! Nea Pantry is a freelance writer living in downtown Toronto. As I mentioned earlier, I was trying to contact them for more information, however, when I pressed Submit, the button was not working. Here are some tips to follow when packing your box: Should you season stainless steel pans? Exclusive recipes. 2023 Trustpilot, Inc. All rights reserved. Fair enough, that happens. Here are 8 tips for writing great reviews. Have questions about your order? Ten days passed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. A $44 Value! Apart from this, it also contains my experience in dealing with the Zwilling warranty team. They don't make them or sell them, so now we're stuck trying to find an alternative jug that fits. Never again! Your recently viewed items and featured recommendations, , Zwilling. I have generally had a good experience with 3rd party retailers. Ok, so yeah, based on that comment, their popularity makes a lot of sense. I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. You can still see all customer reviews for the product. However, this might be only for my browsing session. Yes, you would go through Zwilling customer service, as they are Staub's parent company. I had to pay return shipping on the damaged set! If the CS can't find it, how am I suppose to find it? They have the beautiful look of the All Clad, but the benefit of a nonstick surface. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. Reply from ZWILLING UK. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. REMOVING THE BURR. Clearly states, hassle free returns. This is because if the adhesive needs to be removed from a sharp cutlery, the staff at Zwilling could hurt themselves in the process. They will tell you to go direct to the manufacturer. Echoing what others have said, there is no way to contact the company if you have an issue. . You can also get the Clad CFX 10-Pc Set for $449 (from $687). Any experience with Zwilling customer service? Consumer Service Hours: MON-THU: 9AM-5 PM EST. Some Zwilling cookware is easier to care for than others. FRI: 9AM-2:30 PM EST If you would like to write to us, you can reach us at: ZWILLING J.A. Call : 866.344.1792; Live Chat. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Henckels Canada Ltd Cooking Utensils Contact Information 435 Cochrane Dr Markham, ON L3R 9R5 Get Directions Visit Website Email this Business (905) 255-5227 Average. Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Kundenservice Die Zwilling-Gruppe steht fr Tradition und kontinuierliches Wachstum National und international Zwilling said they wanted me as a customer so they would not charge for shipping. If you've ever run it through a dishwasher, don't even bother contacting them. The period of warranty is for as long as the original purchaser owns the Zwilling product. My orders stayed in processing status for longer than 2 weeks. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. Henckels, LLC Cutlery View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. The Zwilling warranty also recommends allowing 12 weeks in order to complete inspecting and to deliver the product after completing the warranty process. I ordered a kettle from Zwilling and it did not work well. There, 371 shoppers awarded it 4.4/5 stars. Disabling it will result in some disabled or missing features. Delivery was prompt. Really??? Please use a valid email. : chefknives 110k members in the chefknives community. Its not clear if proof of purchase is required to claim warranty on Zwilling items. Be sure to return the items via an insured and traceable method such as UPS or FedEx. The inner part of lid cracked after 4 months with only 2~3 uses. Suitable for chopping herbs, cutting vegetables, slicing and dicing fish and meat. You can contact Zwilling's customer service if you have any questions regarding Zwilling's warranty questions. Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. If youre looking for inclusive sets or deeper pans, check out other options like the Spirit or Clad CFX. Culinary Insider program terms and conditions. I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. The D3 Stainless Steel 10-Pc Cookware Set is $599 right now, normally, its $1,405.00. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. I will NEVER order or purchase any of their product offerings from this day forward. Those are the only ones I had in the kitchen, but ok I did. They said that theres been an inventory discrepancy and that if there was no shipment past 30 days I would get a refund. I replied back with the address the same day. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. Heres a Zwilling Cookware review for the collection to help you get to know it a little better: These pots and pans are the nicest set Ive ever owned. If youve observed any defects in your Zwilling product, and wish to claim Zwillings warranty, this is the process to follow: Attn: Warranty Department ZWILLING J.A.Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Companies can ask for reviews via automatic invitations. Have questions about your order? Provide your account email address to receive an email to reset your password. I said I wanted a refund when I sent it back because I did not like the item. You will also find a link to the brand website, where you can find more details about the product you are looking for. . June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. It can't get any worse. This particular line is also dishwasher safe, but the majority of Zwillings cookware isincluding many of its non-stick collections. I sent photos of the damaged dish and they agreed to replace it upon return. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. But their customer service is absolutely the worst! Grind both sides of the blade alternately, around 5 to 10 times on each side. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. . All the companies refund 5-7 day. What unites us all at Henkel is our purpose "Pioneers at heart for the good of generations" and a common strategic framework. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. I had to deal with UK online shop. So its best not to add adhesive materials directly on to any products while packing them. What makes Zwilling special? I wish I had. Claim your profile to access Trustpilots free business tools and connect with customers. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. Weve got you covered: Your email address will not be published. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. Alternatively, you can find a selection of the brands cookware at Amazon, Bed, Bath & Beyond, and many other retailers. Messages to customer service asking for a response other than the scripted "wait 5-7 days" go unanswered. And so my submission did not go through on Zwillings website. Pssstthe brand is offering up to 44% off the Spirit line right now. You will have to pay for the delivery and handling charges. If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Why is it taking that long to refund my money. This response was rather cheeky/rude, so I wont be ordering from them again. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. That voids the warranty. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. June 7 - no response from Zwilling. ZERO STAR - Worst customer service ever. Try to greet customers with a smile and always be courteous and respectful. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. Called next day and told me the same thing. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300. Video tutorials. After two weeks of waiting for what I purchased, I first wrote an email and no response. It was well packaged and was already broken (which I had evidenced before with photos!) When your blade cracks on you $150.00 knife; replace it. Bitte gib hier die E-Mail-Adresse ein, mit der du dein ZWILLING-Konto erstellt hast. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. No thanks. For example, the Madura Plus line is dishwasher safe but the Carrara Plus isnt. If youre not a fan of hand washing, choose a line that is. On many brand websites you will also find links to online shops where you can order the product. The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. All Clad certainly has the largest selection of the lot, but its prices are also usually double that of our featured brand. Qualittshandwerk made in Germany seit 1731, Franzsisches Spitzen-Kochgeschirr aus Gusseisen, Qualitts-Kochgeschirr aus Bella Italia seit 1889, Meisterlich scharfe Messer-Handwerkskunst aus Japan, Belgisches Premium-Kochgeschirr aus Edelstahl, Wir machen Grillen zum Erlebnis seit 2005, Entfache das Feuer mit High-End Grills von Flammkraft, ZWILLING ENFINIGY Digitale Kchenwaage mit induktiver Ladefunktion. If you do not wish to keep your order, it can be returned for a refund at your convenience. https://www.zwilling.com/us/warranty.html, Follow this page. They have a return policy BUT, you have to pay shipping back to them. Create an account to follow your favorite communities and start taking part in conversations. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. Terrible company to deal with. Slow and sloppy customer service. A week later I received a package - a spoon rest.I immediately advised them of their error, they said to send it back and when they received it they would send the pan.Every month I would exchange an email with Customer Service who would claim that they had processed the order and it would be sent within 10 days.In early December 2022 I told them to send it or issue a refund (the third time I did so). If you want a complete collection, opt for a Zwilling cookware set. Just keep in mind they don't seem very organized. Find out how we combat fake reviews. SHOP NOW. Prying up some pavers in the garden? If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. Purchased this on Amazon's Black Friday sale. The company invoiced me for the prize of an item I did not bought. This was available to customers from a supermarket chain's loyalty point campaign. in the course of our stakeholder relationship management we will store the data no longer than needed in order to fulfill the aforementioned purpose or as long as required in case any statutory retention obligation applies. Press question mark to learn the rest of the keyboard shortcuts. Returns Online if, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund. This is to ensure that the product doesnt get damaged during shipping and transit. Bitte berprfe deine Eingaben und versuch es nochmal. Claim your profile to access Trustpilots free business tools and connect with customers. Overview Of Zwilling Cookware An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. In May I ordered a cast iron fry pan. As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. To search for ingredients of a specific Henkel product please see our List of ingredients according to the Detergents Regulation. Premium product, subpar support. There is a risk of injury! They started to pay attention to my orders only after I contacted their customer service. Description. Awaiting amount to reflect on card. If you would like to speak to one of our team members, please call 800.777.4308 . To mail in your Zwilling warranty claim, you will need to do the following: Heres how to pack and mail the return box for the Zwilling warranty return: You will need to print and fill up the form and place it along with your product before packing the box. They did not. After 6 weeks I am still waiting for my order to be shipped (they promise 7-14 days). Sometimes businesses get precisely what they have bargained for. I said I was filing a dispute with the credit card company. I have always had non-stick pans and have put off buying stainless steel for fear of cleaning/keeping them nice, even though I REALLY dont like non-stick chemicals. I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. I tried to contact Zwilling through their Contact Us page. This is because in case your package gets lost or damaged in transit or during shipping, the contents of the box are covered and you can claim damages from the insurance company. Have questions about your order? Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. - Total replacement part at Parts Town with fast same day shipping on all in-stock orders until 9pm ET. I wonder, if I ever gonna see my money back. And customer service is horrible! They won't warranty the handles if you've machine washed them. Heats Quickly And Evenly: It has a 3 mm thick core that allows you to quickly respond when putting ingredients into the oven, ensuring they won't get too burnt or overcooked before serving! Due to this, Zwilling has the right to not reject warranty claims from customers who purchased from unauthorized sellers, which also includes unauthorized websites. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. You can also contact Zwilling through Zwillings Contact Us page. Its straight cutting edge ensures powerful, precise cutting. Super easy clean up, use, and all around a great set.. 2023 Trustpilot, Inc. All rights reserved. This post aims to bring together all the information you need about the Zwilling warranty. Cost me $28 to ship it back, when they should have just canceled my order. Returned and ordered another. Please allow 7 to 10 business days upon receipt to process your return. I tried another browser to see if the Contact Us form is working. We had a terrible experience with our coffee maker. Through our brands and technologies, across our teams around the world. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. We ordered a dish from this company which cracked under (very limited) normal use. Telling them i already did before sending them an email. This option is a terrific choice for anyone worried about cooking on a nonstick surface. Henckels Cookware Ceramic Nonstick Vista Clad Nonstick is coated with CeraForce, a ceramic nonstick coating that is PTFE- and PFOA-free. Now I wish I had switched years ago!. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. If your order qualified for free shipping and you want to return an item or items, we will credit back the cost of the item(s) less the actual shipping charges to ship the item(s) to you. While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. Registration Benefits Priority customer service. Companies can ask for reviews via automatic invitations. Great for both home and professional chefs, youll enjoy features like stay-cool handles, easy-clean surfaces, and dripless pouring rims. 30 days passed. Dont order from this company. If returning a knife or shear: To comply with U.S. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. Zwilling J.A. You have my returned product and my money, you no longer have me as a customer. Same day - i replied back. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. Verification can help ensure real people write reviews about real companies. Horrible company! I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. In the Zwilling warranty, they mention strictly not to mail in any products that were purchased from unauthorized retailers because according to their warranty, products purchased from unauthorized retailers are not covered. I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality. Complaints Zwilling J.A. Dare to make an impact? Theyre top-tier quality, provide excellent results, and dont cost a fortune. Bought the vacuum sealing unit online and when I received the item it doesn't work at all. But this was my experience with Zwillings Contact Us page. Never ever deal with this Zwilling company. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. Product good but customer service is lacking. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. I seem to have to contact the company to remind them; they have not initiated any updates. zwilling PRODUCT REGISTRATION. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! Apply for a Home Depot Consumer Card Made of 18/10 stainless steel for high corrosion resistance Dishwasher safe for hassle-free cleaning Refined silver-like finish offers visual appeal View More Details How To Get it This item is unavailable at South Loop Zwilling USA responded the very next day with the method of sending back the warranty return. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. 10$ pans are better. With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. Your first option is to return the defective product to the store (physical or online store) where the product was purchased. They said I could send it back and they would send a replacement. Not worth the stress - so many competitors out there with better products and better service. !This company is a scam and fraud. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. They dont even chintz on the lids, they are solid. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . SHOP NOW. Made in Solingen, Germany. CHECK PRICE ON AMAZON USE AND CARE YOUR KNIVES We really care about our high quality knives. Although it says that you should first attempt to return the item to the online retailer where you originally purchased it, I'm not sure any online retailer is going to honor any warranty claims. I am afraid that they have lost a serious customer for good. Please create a personal profile within our application tool and activate alerts for positions you are interested in. The credit card company will now be going after Zwilling. They are authorized sellers of Zwilling products because they are required to abide by the policies of Zwilling. Looking for stainless steel only? At Zwilling, we believe in making meals meaningful, every day. Their range includes carbon steel, stainless clad, nonstick, copper, and cast iron pots and pans all made in the USA. Earlier this year, I needed help from Zwilling regarding the Staub warranty. For journalists, our Press and Media Relations team offers the latest press releases and background information on a variety of topics as well as image and video material for download. @kspstuff" Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. I bought several items and returned 2 products as they were so chunky and heavy. I am so very disappointed in this company. Youll only find out when you reach out to them. Cookware Purchase Then the orders started getting cancelled due to the lack of inventory, which leaves me really really disappointed and wonder if they over sold items or putting unavailable items up for sale to start with. The Submit button is not made clickable. What happened to them?? It is always recommended to buy all your Zwilling products only from authorized sellers. Hand washed all the way for all my Zwilling. Kaufland and Zwilling are recalling a product. More affordable than other high-end brands. Join our team of pioneers and make your mark on the future with us. For more information visit our career FAQs. then add the following information about the store: When you pack your box containing the product that is being claimed for the Zwilling warranty, make sure to pack the product securely.