Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Join Our Email List and Receive a Special Offer! Submit a complaint and get your issue resolved. Top of the Page, Why do you measure jewelry in millimeters? This will surely increase the credibility of your complaint. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Shortcut: Press 1, then press 1, the press 0 twice. Horrible material and so over priced. Sonya took the time to contact several Kay's to try nd track the band down. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . MORE+, Buy now! Top of the Page, What determines the price of a diamond? Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Even though it didn't ship yet I was told they cannot change the city state and zip code. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Click Here to learn how to determine your ring size. No, there are no shipping charges applied to orders shipped to a store. You just need to follow some tips to get $25 off select merchandise. Kay Jewelers information: contacts, address, founders, CEO, services, and products. I will have to take legal action to resolve my claim. As an Amazon Associate, we may earn commissions from qualifying They treat their people like trash!!! You will be required to sign for your merchandise when you arrive to pick it up. Budapest. Monday to Friday: 7 AM 1 AM ET. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. Credit & Financing. Our customer service begins with the sale and never ends. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Grab your savings right now. Please try again. . Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! } .owl-carousel .owl-controls .owl-pagination .owl-page span { Kay Jewelers has resolved 87 complaints. To my surprise she worked it out so that I got a beautiful NEW RING. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. border: 1px solid #515666; We were not told that it was a promotion but a sale. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . (Trade-ins are not accepted at kay.com.) The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Global Technical Recruiter. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I contacted my bank for a dispute and Kay finally refunded me my money. KAY at Your Service. I ordered a pre owned ring on 11/28 and I received it by 12/6. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. How will I know when my order is ready for pick up at my Kay Jewelers store? I will pay a private jeweler to fix the earrings. Can I have someone other than me pick up my order? Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Top of the Page, Do all rings come in the same size or are there different sizes available? I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Color gemstone jewelry is not eligible for trade-in. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I am only giving one star since you have to give a star to do the review. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Top of the Page, What is your policy regarding conflict diamonds? You are going to save $50 OFF with it. I still had the Diamond, so that was to remount & fix the prong. Chat support people have zero idea what they are doing. Vous avez un problme similaire? Kay Jewelers needs to revise their gift return policy. If you visit the Spring field Mall location, Faviba will take good care of you. Kay Jewelers does not raise credit limits automatically as a matter of policy. I love that they offer the diamond replacement guarantee with any diamond purchase. We owed $320.00 as of Nov.10, 2022. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . This customer service is it's terrible to say the least. } It should NOT be this hard to get my money back. - did not follow up. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Thanks again Ashley! I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. I am currently a very dissatisfied customer. Customer Service: 1-800-229-0364. Egyszer jelentkezs: (Exchanges cannot be made at kay.com). From guiding you to the perfect engagement ring to handling a purchase-related question. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! Guess what - NO REFUND! The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. I ordered a necklace for my aunt for Christmas. We will repair or replace your mounting without charge if any defects are found during this period. How come they dont keep it in a safe or a common place for pick up? I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Be the first one to find this review helpful. I never heard back. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card I love my Leo diamonds. Top of the Page, What is your policy regarding the gold supply chain? You will know exactly when it will be delivered. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Voyez comment nous le faisons et nous pouvons galement vous aider. You have added the max number of Favorites. I placed an order on December 23 and decided the same day I did not want to make the purchase. Do you offer any warranties on your merchandise? Score 2.3. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. What do I need to bring with me to the store to pick up my order? Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I wish they could be bottled and distributed for anyone doing their job everywhere. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. E-mail us at Kay credit customer service or call 1-800-877-3616. This review was chosen algorithmically as the most valued customer feedback. Style finder: you can get $200 off some orders from KAY Jewelers. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Sign in to add more and ensure your Favorites will be available on all your devices. Sorry I didn't listen to my friends. We received a bill charging us all of the incurred interest. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. Customer Service Number: 1-800-527-8029. The diamond in my ring fell out on May 7. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. How can we enhance your Kay experience today? For a price quote on specific engraving requests, please visit your local KAY store. They told me the entire ring should be cashed out because it was unrepairable. Thank you Catherine for going out of your way to replace my exact match ring. I was told it could take up to 72 hours to hear back from a supervisor. It looked like they played soccer with the ring. It looks like your microphone is disabled. Of some multiple emails still have gotten nothing back. Just trade it in for a upgrade. So don't forget to put the discount to use. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. KAY Jewelers Accounts are issued by Comenity Bank. What is the difference between white gold and platinum? Top of the Page. From warranties to orders, Customer Support can answer all your questions. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Well, then I asked to look for a replacement that is the same as the one got lost. You'll have great cow workers and flexible schedule This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Connie called me and said she was working something out. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Learn More. -webkit-transition: all 0.5s ease; On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Always look forward to see the jewelry. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? That's why we offer several ways to pay. I email Kays and surprise surprise their "vendor" never even issued my return. When will my credit card be charged for my in-store pick up? Suggest avoid at all cost. Kay Jewelers customer service. It can take up to ten days for this service. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. About. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. That didnt help me at all. She was very nasty with me and at first refused to listen to the entire situation. They tried to fault me for the diamond coming out. We're Available. When will my credit card be charged for my in-store pick up? Kay Jewelers Review | Excellent Quality and Stunning Beauty. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Custom designed jewelry is not returnable. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Read More. Also bought Avery the bear for st Jude hospital great cause. How do you tell someone this? Its location on this page may change next time you visit. I called the store to check if my ring arrived and they told it did. Do all rings come in the same size or are there different sizes available? I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Top of the Page, Do you have a trade-in policy? Certain metals such as tungsten and titanium cannot be sized. Custom designed jewelry is not returnable. It came out because the JEWELRY IS NOT A GOOD QUALITY! Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Our content is intended to be used for general information purposes only. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Compare Coupons patiently and you may be able to get a 10% OFF. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Kay Jewelers does not sell conflict diamonds. Fun delivery. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. background: #515666; Let me trade up without spending $450 first. I just want to take time to praise Sonya at the Park City Kay's location. This is the worst company to order Jewelry through. They have been horrible to deal with for a refund. It can take up to ten days for this service. We were not given any insurance claim information. You will need to provide your account information and payment method when you call. when you purchase a product that is clicked through one of the outbound I am being told that my ring is unrepairable, and that is NOT true. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. My store experience at Kay Jewelers was absolutely amazing. Top of the Page, Do you offer engraving? After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. 327 Desired outcome: Certain metals such as tungsten and titanium cannot be sized. On I gave them the ring to have it repaired and they have lost my ring and will not replace it. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Desired outcome: I wouldnt recommend this place at all. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I want to speak to a DISTRICT MANAGER. (Cleaning and inspections are not available at kay.com.). Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. This company was holding a sale on their rings. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. You can find contact details for Kay Jewelers above. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. They refuse to remove the interest. You may trade in your diamond for another diamond at least double the trade-in value. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Will I have to pay shipping charges if I request in-store pick up? Do not buy from them. transition: all 0.5s ease; For a price quote on specific engraving requests, please visit your local Kay Jewelers. Mon. 8:30am - 10:00pm; Tue. I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. I suggest you find a better place to buy your Jewelry if you want good service. .main-header .primary-navigation ul li.nav-link.hover, The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Corporate Phone Number: +1-441-296-5872. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Have a 4k ring that was defective. We were told the possibility of recovery was highly unlikely. Use this comments board to leave complaints and reviews about Kay Jewelers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. .left-navigation .nav-link a:hover, Receive a Quote. If you continue By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. This is the 2nd employee they have let go that was a wonderful representative. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Sunday: 10 AM 9 PM ET. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I contacted a representative, Katley M, and stated I wanted to cancel. Second pair one earring was broken. Kay Jewelers provides services in the field of Clothing Accessories - Other. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Thank you Connie so much. I contacted customer service and they do not have the ability to push the transaction out or expedite. I called customer care and no one called back. When I brought it in, they said it would be $450 to repair. Top of the Page, Can I have someone other than me pick up my order? Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. I paid approx. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Whenever I purchase jewelry I always go to Kay Jewelers. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! without changing your browser settings you agree to their use. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. Claim it and get a lot of features. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. they accept all major credit cards, PayPal, and Apple Pay. They treat their employees like numbers. Pinterest (Visited 147 times, 1 visits today) You may also like. Excellent service. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca I am currently experiencing the same issue! Repair by an Expert. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Very disappointed with kay, bought a man watch and the band was to small. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. His parents had purchased jewelry at Kay's for many years. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Kay Jewelers Corporate Office USA. In addition they replaced the setting for the other earring for no". If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. We encountered an issue signing you up. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I had it insured and it appraised almost 30% more than what he paid for it!! Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. I would like to write a letter to your corporate offices. Personalization services: Posted Meghirdetve tbb mint 30 napja. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Contact our Customer Care Team Today. I have over 8 years of experience working in retail and customer service. Shortcut: Press 1, then press 1, the press 0 twice. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Really on a Sunday? Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. How To Contact Kay Jewelers Corporate Office Headquarters HQ. Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. color: #515666; The ring came in perfect condition, no scratches or anything. Since then I've heard nothing from them. You can easily find current promotions and discounts on the homepage for you to use. We went to the Kay Jewelers located in Pentagon Mall. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This profile has not been claimed by the company. We appreciate that you've chosen Kay Jewelers. Most orders will arrive within 3-5 business days. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! color. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. You just need to follow some tips to get $25 off select merchandise. I was told they couldn't resize them, which seemed odd for a 'jewelers'. Order--number [protected]. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Purchased a Diamond ring 6 months ago & the center Diamond fell out. 375 Ghent Road, Akron, Ohio 44333, United States. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. I called and talked to three different managers three different times. a:hover { After 30 days, your order will be returned to kay.com and your method of payment will be credited. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . We're Available. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Top of the Page, What is the difference between natural and lab-created stones? Often, support service operators "redirect" customers to the site with a request to first . Average Customer Rating. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I ordered two pairs of earrings online. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Save up to 10% OFF on KAY Jewelers items. If you need your order sooner, they offer expedited shipping options. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot.