and our Report the buyer. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on 04:18 PM Its just getting worse, sadly. Both early political pieces. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. However, for large packages and certain types of express service, UPS is the cheaper . 2023 Comparitech Limited. 26-05-2020 Read the feedback other have left for the person. Funny thing he could never tell me what he claims he got or send me pictures. Item compatibility is buyer s responsibility. 06:46 AM. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. I recently had the same experience. But if he has balls to carry on, follow up with post master complaint. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. A collectable which I still have. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Im concerned this is a scam. I'm not sure where I stand on this now. Answer (1 of 4): Hi. Learn the fundamental steps for running an eBay business. Thanks for the reply. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Select Order Not as Described. Seller deleted listing immediately after purchase? Yes it would be a pain. Its ok but I like the darker one you had in your listing. Explain it to him like you explained it to us. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I mailed a limited edition eye shadow palate to Ontario Canada for $90. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Copy and save both forms before submitting them. But just the thought of it would scare a lot of scammers into stopping this shit. The online auction site launched in 1995, and scammers have used it ever since. I ended up having to give a refund in fear the buyer is going to give me bad feedback. No they dont. Thank you sooo much for putting your story on here. Honest mistakes happen. Example: You bought a table, and it showed up with only three legs. NO Cash Refund for wrong purchased items. on I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well It should not have. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I had to help my mom submit a dispute through eBay, as a buyer. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Do not do that. Do not refund half. I responded to the return but Im really freaking out. So, that explains the different labels and (possibly) the Fragile stickers. @deala0621:There's no point in contacting Canada Post, or USPS. 03:21 PM. Explain that you used a box, not an envelope, if that is the case. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. They then go to Etsy and order the item from me at full price using a suspect credit card number. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. People are getting desperate, violent and all kinds of other things lately. Loophole on eBay! Am I supposed to follow up with Royal Mail or it is now his responsibility? Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Ask if they want you to dispose of it or return it to them. The Fragile stickers could have been added at the GSP. The buyer has since responded and accepted that it was delivered somewherebut not to him. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Or just take back the item. 26-05-2020 But I would like to reach more buyers. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. 2) Buyer most likely will open SNAD return request. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. Well tonight I received the above email. Paid a tailor 4.50 repaired it and sent back with DPD signed for. ive had power sellers defraud me for a 50 cent lowes coupon. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. If you get the item back as a buyer you have the option to relist and recoup your outlay. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I've only had to use these pics a few times but they save a lot of hassle. Create an account to follow your favorite communities and start taking part in conversations. In this scam, the buyer then accuses you of sending a damaged item. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Am I protected against negative feedback in this scenario? I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. to fight them over this and go to the Phillippines is beyond annoying. Was full of marks. Thx for the link to reporting a buyer theres a couple people I need to report. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. This scam is a new twist on the offer of overpayment. 03:13 PM. All items are made out of High Quality fabric. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. . The item ordered was a coil of hook & loop tape. Message 1of 30 Is it possible they received it from another seller? Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I just wanted someone else to take a look at the photos and tell me what they thought. . If so, it's definitely not a package I've sent out. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Should I try to see if it was mixed up with another package? It was already on the way. So it sucked having a negative mark on my account but it was the only thing I could do. Am I going to be screwed out of $55? I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Theres no possible way I sent the wrong item so hes trying to scam me. 26-05-2020 You can report an issue with a seller to eBay directly here. They look the same to me.. on Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. The item's condition was misrepresented. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). In order for it to work, sellers must provide proof of item delivery. Contact postmaster and file mail fraud. The buyer will pay with a fraudulent check. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. For more information, please see our When you issue a refund to the buyer They'll be refunded through their original payment method. I swear. Fabric: Polydex. Remember that if an offer looks too good to be true, it probably is. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. The scammer will ask for the victims gift card number to use as payment. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. 11. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. And third, we started to build PayPal's business off eBay. The unofficial eBay subreddit. You have to make them paying you off a better deal than the hassle you will continue causing for them. I talked to manager and simply were told nothing can be done. Could you explain a bit what steps you take when shipping? I only sell local, mainly to avoid hassle. Copyright 1995-2023 eBay Inc. All Rights Reserved. "Hi. There are two occasions in the tracking updates that says it was rerouted due to processing error. I once again immediately had them call me to dispute this. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. You're not supposed to be liable for anything that happens to it after that. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Our app will file a claim in your stead, saving you time and a potential headache. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others.