We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. We don't rate every type of service. Allied health professionals made up the largest group of staff required for imaging services. Medical secretaries: Bev/Ruth (ext. The BBC is not responsible for the content of external sites. Local audits being completed for sepsis patients were providing false assurance on the management of this condition within the department. the service is performing well and meeting our expectations. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. I'm so glad we've chosen Russells Hall as our hospital to give birth in. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. Rowley Regis, Outpatient services are also provided at the Corbett and Guest hospitals. AEC was well run and escalated patients that they couldnt manage. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. We spoke with 22 members of staff of various roles and grades. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. The trust took immediate steps to put this right. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. there are some services which we cant rate, while some might be under appeal from the provider. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. They tell me everything they're doing.". AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. Our rating of well led was requires improvement overall. We did not speak to people as part of this follow up review. Bus operators. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. We spoke with 44 people who were using the service or their relatives. West Bromwich, If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. "We are working closely with HSE in relation to this matter.". We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. We are pleased to hear that you were impressed with the care and treatment you received with us. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Health Education England will join us in April 2023. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. After being discharged yesterday I had spent a month in your care Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. I felt really listened too when I was at my worst and feeling hopeless. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The services are multidisciplinary and include nursing staff and allied health professionals. They really invested time in me and understanding me. 4688/4676) Lisa Evans-Dimmock. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Our inspection of the trust covered only this hospital and community services. (Purple), High The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Weve put some small files called cookies on your device to make our site work. Guest hospital is a satellite hospital which offers additional outpatient facilities. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews Between October and December 2010, 507 surveys had been completed. There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. 15 March 2011, In Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. DY1 2HQ, Posted via VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of What's the least amount of exercise we can get away with? We found that people's complaints and comments were taken seriously and escalated when appropriate. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. The Trust also provides community services for adults (including sexual health) and End of Life Care. One person said, "I have had good treatment, I couldn't ask for better. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. There was insufficient senior medical and specialist oversight and in reach to the department. Since the last review, we have continued to monitor the trust and progress against their action plan. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! Not all managers had the right skills and abilities to run services providing high-quality sustainable care. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Thank you for taking the time to tell us about your experience at our hospital and rate our services We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. (01384) 456111, Provided and run by: These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. I replied that I knew this. We are continuing to monitor progress against these. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Russell Medical has been accredited by The Joint Commission since 1959. In 2011/12 33,000 ambulances turned up at our Emergency Department. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Tell us what was good and what could be improved, say thanks or call for change I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. How could this website work better for you? The service made sure staff were competent for their roles. They said the symptoms indicated COVID. The trust employs around 4,147 whole time equivalent staff (WTE). Some patients with suspected sepsis were not identified or managed appropriately. Any other browser may experience partial or no support. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. Staff we spoke with did not realise this. nhs.uk Read about our approach to external linking. There's no need for the service to take further action. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. Patient Experience Team. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Our rating of services stayed the same. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. It is great to hear that you received excellent care and treatment in the Emergency Department. Any other browser may experience partial or no support. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. knox council granny flat,