Take a break, grab a snack, and watch this video. Ensure the Macro sends an email to the customer. (Not the "standard platform user", just "standard user"). Hello, Thanks for your feedback. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. The macro works without the email button being visible. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. "Please help to resolve this. 43 are for Admins. Use the search o. Hello! Does this match the requirements? What am I missing? In the worst conditions, Ursa Major panels produce ~25% of maximum power. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I had problem with the chart, now everything is correct. I have to double check the directions, but I believe that you just have to add a few values. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. This is my journey- a normal kid by day- a Trailhead explorer by night. Still stuck? I'm stuck on Challenge 6, creating the macro. Challenge 1: Automate record creation. Rated Accounts by State The record count for state and account rating are automatically added. It's a status. Expert Tips on Getting Your Billing Superbadge - ITequality Alas, fingers crossed for the next challenges. Thanks a lot in advance. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. I am having trouble with step 4. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Its upsurd. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. I didn't change anything and retried the "Check Challenge" just now and it worked. Did you perform any particular action to get the email available on the console ? Activate your knowledge groups and sub-groups. Anyone have any idea? Issue was with the Lightning Page Layout. Think of this like a Sales Process. where you have opportunity stages associated with the process. What item is on your lightning Case page layout to show Entitlements? R&D, A project with Daddy: My favorite daily process! Tried it all, from custom : support profile to standard user, even admin. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Usually this is due to some pre-existing configuration or code in the challenge Org. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. It's likely something simple like an extra character. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Once this was done, I passed the 3rd challenge section. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. When I made mistakes, I simply reverted to the last saved version. It is hard to give many hints about this step without giving away too . Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. I am not sure what I'm doing wrong? These have different SLA milestones an agent has to hit its the same in this section. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Configure a named credential and remote site according to the specifications outlined in the business requirements. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. What should I do? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Tags 2 comments Closed . Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Service Cloud Specialist Superbadge - YouTube Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. (jealous? I have named and renamed it (Over and over and over). For those of you who know me, you probably know that Im lucky enough to have a job that. 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Empty the recycling bin. Glad you solved the problem! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. "This is a standard app. It has to be so simple. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. here is the complete guide for designers that will increase your knowledge. Thank you SO MUCH. The key word is "rename." I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Stuck on Superbadge Apex Specialist Step 1? I did add the things mentioned automated action in macro. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. and me too!! Go to a case- check the Status options. Don't be worried if you are updating several page layouts plus the console app. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. How would you enable people to select cases from an organised list? Are you sure it is about that? For example, Basic vs Premier support. I am getting this below error. Ask Question Asked 2 years, 8 months ago. Excellent statistics for your blog, thanks for taking the time to proportion with us. @Joy.. Can you please share the solution ?r. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. to your account. Wait 24 hours then re-create the process. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. It still gives me the same error that it isn't found. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I am stuck on challenge 5. Some changes are done at Challenge 2. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Billing Topics (Billing_Topics) with Payments and Reimbursements. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Help with Superbadge Service Cloud Specialist step 4 I resolved the issue, by deleting the Billing profile and recreating it using. I have used knowledge 1000 times and have never had anything like this. Appreciate any help. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. But not able to finish this challenge . Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. No. We can't find a field called 'Question Long Text Area'. Add to Trailmix. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Right now he' taking a nap.so I'm off to edit some reports! I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. Can you help how to revert it back and to see Closed status field. Confused? I am unable to rename the "Service" console , I receive this message when selecting Edit. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. This worked for me. Review the steps to rename the console to 'Cloud Support Service Console'. Did you check the little box to activate the entitlement process? One of my favorite new things this week was taking a shower with my whole block collection. A mistake I have made many times as well! If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I dont see any check box under layout properties of Knowledge. I have created data categories and Subcategories and have activated.But have issue with the above error. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Was this badge FUN or what?! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. What other fields do you need to add? Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I am not sure whether its correct or not. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Review the steps to ensure you create the Cirrus Support Process. Back to the superbadge. MVNO Providers3. I'm STILL hacking away at this error message. Enter the billing service credentials in the custom setting. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. "Selling with Sales Cloud Specialist" Superbadge: 5 Lessons Learned As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Does it work? Well occasionally send you account related emails. I have the same problem, I have the same problem, could you solve it? Luckily, the macros module was very fresh in my mind. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. If you want to check the support process' api name, you can extract via data loader. I have both Email to Case and On Demand Service enabled on the Email to Case page. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I am the Trailhead Baby! Is there an "email template" in the "email template" object? Ensure Agents have access to Knowledge when viewing a Case. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure Milestones are configured properly for High Priority Cases. Yes you do. Something a little odd- Have you added the chatter feed/publisher to the layout? Is knowledge.* On the lightning page layout? Could you share some details of what you have? It is reason i m getting this error. The free lemonade offer worked! Make sure that the correct date range is selected. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! We recommend using a new Developer Edition (DE) to check this challenge. Review the steps to create the 'Cloud Technical Team Support Process'.". Service Cloud Specialist Superbadge Challenge 6. @adityavarma chekuri try to name the support process only "Cloud Technical Team". I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. I've been stuck on this error message for two days! Trying new things- my baby brother practiced crawling through a tunnel. This is a fun challenge - if you are, like me, a total Service Cloud novice. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. I'll take a look as soon as Trailhead is back up! Service Cloud Specialist Superbadge - 1,2,3 - Blogger Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I removed those and then the trailheadapproval was there. This comment has been removed by the author. Any help would be greatly appreciated. Coild you please help me out? I am glad that you figured it out. He laughs when I poke his nose and tries to take toys out of my hand. advanced apex specialist superbadge solution. but i don't know what is next step? Install the unmanaged package from the prework if you haven't already. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. If yes, this was created in the wrong place. Thank you sooo much, you were right! January 07, 2019. donut! Thanks. I've no clue what more I need to do to complete this challenge. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. can you please suggest something? I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. But I have successfully created this service console in my playground. Hi I am getting the below error. But I didn't complete it. Ensure you group report results correctly. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. My brother has started to play with me! Ensure Agents have access to Knowledge when viewing a Case". Could you share a bit more details on what you have done for this step? I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Would you like to share a few more details on how you currently have things set up? This is my journey- a normal kid by day- a Trailhead explorer by night. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Trailhead Superbadge: Data Integration Specialist - Forcetalks Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Did i use the wrong template? Trailhead Baby, THANK YOU SO MUCH!. Service Cloud Specialist Superbadge Challenge 2 Question These are instructions on the types of rules you need to make. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Telecom Billing System2. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Two things try a different merge field for the name. Please help. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Thanks a lot. Use the search o. Hello! After editing the service console, you might have to edit the new profiles. . Could you share what you have for your dashboard/report/etc and I'll take a look! Thanks. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. You write beautiful things. Skip Main Navigation. Tips for Passing the Service Cloud Specialist Superbadge
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